Bilingual O2C Collections Specialist (FR/EN)

Sodexo; Matosinhos; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health & Life Insurance

Meal allowance

Extra vacation day

Professional growth opportunities

Multicultural projects

Job summary

Sodexo is seeking a proactive O2C Collections specialist (FR Speaker) in Porto to manage customer receivables and drive timely payments. You will operate within Sodexo Business Services, supporting European markets and collaborating with multiple financial teams.

Candidates should have 3+ years of relevant experience and bilingual English/French proficiency, with strong accounting knowledge. The role offers opportunities to grow professionally within a global leader in services.

Qualifications

• 3+ years of relevant professional experience.
• Fluent in English (verbal and written).
• Fluent in French also required.
• Knowledge of accounting/finance; degree preferred.
• Proven track record of achieving KPIs.
• Strong communication and teamwork skills.
• Proficient IT skills (Word/Excel).

Responsibilities

• Manage customer portfolios and follow up on outstanding receivables.
• Execute collection activities: reminders, dunning letters, and collection calls.
• Investigate and resolve payment disputes and invoice issues.
• Monitor AR aging reports and analyze overdue balances.
• Engage with customers to secure timely payments and reduce aged debt.
• Process write-offs and refunds per policy.
• Support credit risk assessments and customer account reviews.
• Participate in credit committee meetings and debt reviews.
• Manage escalations and maintain relationships with key customers.

Skills

3+ years experience

English proficiency

English & French

Accounting knowledge

KPI achievement

Communication skills

Team player

IT skills

Education

Accounting/Finance degree preferred

Tools

Microsoft Office

Job description

Sodexo is seeking a proactive O2C Collections specialist (FR Speaker) in Porto to manage customer receivables and drive timely payments. You will operate within Sodexo Business Services, supporting European markets and collaborating with multiple financial teams.

Candidates should have 3+ years of relevant experience and bilingual English/French proficiency, with strong accounting knowledge. The role offers opportunities to grow professionally within a global leader in services.