Bilingual French & English Support Specialist - Porto

WW Talents

Ermesinde

Presencial

EUR 15.000 - 17.000

Jornada completa

14 días+

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Descripción de la vacante

WW Talents in Porto, Portugal, seeks a French & English-Speaking Customer Support Representative to join its international team. You will handle inquiries with empathy, provide accurate information, and ensure a professional, high-quality customer experience in a healthcare-focused environment.

The role is on-site with 24/7 rotating shifts (5 days/week) and 14 monthly salaries (€1,000 gross each) plus a daily rate of €7.63 for working days.

Formación

C1/C2 French, written and spoken.
C1 English level required.
Ability to support multiple markets.
Strong customer service orientation and communication skills.
Detail-oriented with excellent organizational skills.
Ability to handle stress in a 24/7 rotating environment.
Active listening and empathy.

Responsabilidades

Provide professional customer support and respond to a wide range of customer inquiries.
Identify customer needs and provide clear, accurate, and effective solutions.
Support more than one market when required.
Handle customer concerns, disputes, and urgent situations professionally.
Listen actively and demonstrate empathy when resolving customer issues.
Manage and retain detailed information accurately.
Prioritize requests and use problem-solving skills to resolve issues efficiently.
Maintain a high standard of customer service and attention to detail.