Bilingual French & English Support Agent – 24/7, Porto

WW Talents; Vila do Conde; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Accommodation support

Job summary

WW Talents is recruiting for a French & English-Speaking Customer Support Representative in Porto, Portugal. You will deliver high-quality assistance in a healthcare-focused environment, handling inquiries with empathy and professionalism.

The role requires strong communication, calm problem-solving, and the ability to manage information across multiple markets. Expect 24/7 rotating shifts and on-site work in Porto.

Qualifications

• C1/C2 level French, both written and spoken.
• C1 level English.
• Ability to support more than one market simultaneously.
• Strong customer service orientation and excellent communication skills.
• Ability to manage large amounts of information.
• Ability to work in a 24/7 rotating-shift environment.

Responsibilities

• Provide professional customer support and respond to a wide range of customer inquiries.
• Identify customer needs and provide clear, accurate, and effective solutions.
• Support more than one market when required.
• Handle customer concerns, disputes, and urgent situations professionally.
• Listen actively and demonstrate empathy when resolving customer issues.
• Manage and retain detailed information accurately.
• Prioritize requests and use strong problem-solving skills to resolve issues efficiently.
• Maintain a high standard of customer service and attention to detail.

Skills

French (C1/C2)

English (C1)

Customer service

Communication skills

Empathy

Stress management

Job description

WW Talents is recruiting for a French & English-Speaking Customer Support Representative in Porto, Portugal. You will deliver high-quality assistance in a healthcare-focused environment, handling inquiries with empathy and professionalism.

The role requires strong communication, calm problem-solving, and the ability to manage information across multiple markets. Expect 24/7 rotating shifts and on-site work in Porto.