Bilingual Dutch-English Recall & Care Agent – Lisbon

CB Talents; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site in Lisbon

08:00–17:00 schedule

Resumo da oferta

Konecta Portugal is hiring a Dutch & English Customer Care & Recall Agent to deliver top-tier support and manage recall inquiries for our clients in Lisbon.

If you are based in Lisbon, fluent in Dutch and English, and enjoy structured, fixed daytime hours, this role is for you. You will handle comprehensive customer care, guide customers through recall procedures, and track cases from intake to resolution. The position is on-site with a stable 08:00–17:00 schedule.

Qualificações

• Native or fluent proficiency in Dutch and English (written and spoken).
• Resident of Lisbon, Portugal (no relocation package).
• Strong problem-solving abilities and customer-first mindset.

Responsabilidades

• Deliver comprehensive customer care through clear, effective communication.
• Handle specialized recall inquiries and guide customers through resolution procedures.
• Accurately track and manage customer cases from intake to completion.

Conhecimentos

Dutch language

English language

Problem solving

Customer service mindset

Descrição da oferta de emprego

Konecta Portugal is hiring a Dutch & English Customer Care & Recall Agent to deliver top-tier support and manage recall inquiries for our clients in Lisbon.

If you are based in Lisbon, fluent in Dutch and English, and enjoy structured, fixed daytime hours, this role is for you. You will handle comprehensive customer care, guide customers through recall procedures, and track cases from intake to resolution. The position is on-site with a stable 08:00–17:00 schedule.