Bilingual Dutch/English Customer Support Agent Lisbon Hybrid

The Career Nest; Lisboa; On-site; EUR 16,000 - 21,000; Full time

Benefits offered by this job

Signing bonus

Language bonus

Performance bonus

Hybrid after 3 months

Free weekends

Job summary

The Career Nest is seeking a Customer Support Agent fluent in Dutch and English to join our Lisbon team. The role is on-site for the first three months, then transitions to a hybrid model with weekday daytime hours.

You will handle Dutch and English inquiries from our Lisbon office, delivering high-quality service. The base gross salary is €1,400 per month, plus a €2,000 signing bonus paid in six installments, plus a €150 monthly language bonus and a performance bonus up to €100 monthly.

Qualifications

• Full professional fluency in Dutch (or Flemish) written and verbal.
• Strong English proficiency.
• Residence in Lisbon with valid local work documentation.

Responsibilities

• Handle Dutch and English customer inquiries with a customer-first mindset.
• Provide high-quality support and clear communication via digital channels.
• Maintain accurate records of interactions and follow internal processes.

Skills

Dutch language proficiency

English language proficiency

Job description

The Career Nest is seeking a Customer Support Agent fluent in Dutch and English to join our Lisbon team. The role is on-site for the first three months, then transitions to a hybrid model with weekday daytime hours.

You will handle Dutch and English inquiries from our Lisbon office, delivering high-quality service. The base gross salary is €1,400 per month, plus a €2,000 signing bonus paid in six installments, plus a €150 monthly language bonus and a performance bonus up to €100 monthly.