Bilingual Car Rental Support Specialist (FR/EN)

Savior Artigos Texteis Lda; Porto; On-site; EUR 12,000 - 17,000; Full time

Job summary

Savior Artigos Texteis Lda, based in Porto, Portugal, is seeking a customer service specialist fluent in French and English to support customers of a leading car rental company. You will handle inquiries, reservations, and post-rental issues, delivering personalized assistance while promoting relevant services.

The role emphasizes strong communication, problem-solving, and a proactive sales mindset to identify opportunities and ensure high customer satisfaction across channels including phone,

Qualifications

• Fluent or native-level proficiency in both French and English.
• Experience in customer service or contact center preferred.
• Strong communication and interpersonal skills.
• Sales aptitude with ability to identify additional business opportunities.
• Comfortable using digital tools and platforms.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused attitude and professional approach.

Responsibilities

• Assist customers via phone, email, and messaging.
• Answer questions about car rental reservations, services, and rental conditions.
• Support customers before, during, and after their rentals.
• Recommend additional services based on customer needs.
• Handle post-rental inquiries, including invoices and damage-related issues.
• Resolve customer concerns efficiently and professionally.
• Identify opportunities to promote relevant services.
• Maintain high standards of customer satisfaction and service quality.

Skills

French

English

Communication skills

Interpersonal skills

Sales skills

Upselling

Job description

Savior Artigos Texteis Lda, based in Porto, Portugal, is seeking a customer service specialist fluent in French and English to support customers of a leading car rental company. You will handle inquiries, reservations, and post-rental issues, delivering personalized assistance while promoting relevant services.

The role emphasizes strong communication, problem-solving, and a proactive sales mindset to identify opportunities and ensure high customer satisfaction across channels including phone,