Beauty Adviser — Porto, Portugal

Cross Border Talents; Oeiras; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents is seeking a customer-focused Dutch-speaking professional to join our Porto team supporting the Dutch market. You will handle multi-channel inquiries, provide beauty guidance, and ensure high satisfaction across chat, email, phone and social channels.

This 12-month contract offers 40 hours per week with rotational shifts, on-site at our Porto office, and health insurance from day one. English proficiency at B2 level is required alongside native Dutch.

Qualifications

• Must be a native Dutch speaker with at least B2-level English (written, spoken, and read).
• Excellent communication skills, high empathy, strong focus on customer satisfaction, problem-solving abilities, and teamwork.
• Good IT skills, including ability to navigate reporting tools and software.
• Availability to work on rotational shifts.

Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.
• Information & Request Management: Handle customer queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration.
• Beauty Advisory: Provide professional, precise, and timely product and beauty advice, presenting suitable product alternatives and specific details.
• Documentation: Utilize required IT systems and reporting tools efficiently to maintain interaction logs and database accuracy.

Skills

Dutch (native)

English (B2)

Communication skills

Empathy

Customer service

IT skills

Flexibility

Job description

Job Description

Are you passionate about the beauty, cosmetics, and luxury sector? Do you have a talent for delivering exceptional customer experiences? We are looking for enthusiastic, customer-focused professionals to join our dynamic team in Porto, Portugal, supporting the Dutch market.

In this role, you will act as a primary point of contact for consumers, providing expert product guidance, handling inquiries, and ensuring high customer satisfaction across multiple communication channels.

Key Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.

• Information & Request Management: Handle customer queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration.

• Beauty Advisory: Provide professional, precise, and timely product and beauty advice, presenting suitable product alternatives and specific details.

• Documentation: Utilize required IT systems and reporting tools efficiently to maintain interaction logs and database accuracy.

Requirements & Qualifications

Must-Have

• Language Skills: Native-level proficiency in Dutch, combined with at least B2-level English (written, spoken, and read).

• Core Competencies: Excellent communication skills, high empathy, strong focus on customer satisfaction, problem-solving abilities, and teamwork.

• Technical Skills: Good IT skills, including competence and speed in navigating reporting tools and software.

• Flexibility: Availability to work on rotational shifts.

Nice-to-Have

• Prior experience in the cosmetics and luxury sector.

• Knowledge and experience with digital and social media platforms.

• Previous background in customer service roles.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (progressing to a permanent relationship after 2 years).

• Working Hours: 40 hours per week (8 hours per day plus a 1-hour lunch break).

• Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.

• Workplace: On-site at our office building located in Porto, Portugal.

• Holidays: 22 days of annual leave per year in accordance with Portuguese law, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance starting from day one of your employment contract.