Beauty Adviser — Porto, Portugal

Cross Border Talents; Odivelas; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a Dutch-speaking customer service professional for on-site work in Porto, Portugal, supporting the Dutch market. You will provide product guidance, handle inquiries across multiple channels, and ensure high customer satisfaction with precise documentation in our systems.

The role requires native Dutch and at least B2 English, strong communication and empathy, and flexibility for rotating shifts.

Qualifications

• Native-level Dutch language proficiency and at least B2 English.
• Excellent communication skills, high empathy, strong focus on customer satisfaction.
• Good IT skills and ability to navigate reporting tools.
• Willingness to work on rotational shifts.

Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.
• Information & Request Management: Handle queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration.
• Beauty Advisory: Provide professional product and beauty guidance, presenting suitable product alternatives.
• Documentation: Utilize required IT systems and reporting tools to maintain interaction logs and database accuracy.

Skills

Dutch language

English (B2)

Customer focus

Empathy

Communication skills

Problem solving

Teamwork

IT skills

Tools

Reporting tools

Job description

Job Description

Are you passionate about the beauty, cosmetics, and luxury sector? Do you have a talent for delivering exceptional customer experiences? We are looking for enthusiastic, customer-focused professionals to join our dynamic team in Porto, Portugal, supporting the Dutch market.

In this role, you will act as a primary point of contact for consumers, providing expert product guidance, handling inquiries, and ensuring high customer satisfaction across multiple communication channels.

Key Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.

• Information & Request Management: Handle customer queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration.

• Beauty Advisory: Provide professional, precise, and timely product and beauty advice, presenting suitable product alternatives and specific details.

• Documentation: Utilize required IT systems and reporting tools efficiently to maintain interaction logs and database accuracy.

Requirements & Qualifications

Must-Have

• Language Skills: Native-level proficiency in Dutch, combined with at least B2-level English (written, spoken, and read).

• Core Competencies: Excellent communication skills, high empathy, strong focus on customer satisfaction, problem-solving abilities, and teamwork.

• Technical Skills: Good IT skills, including competence and speed in navigating reporting tools and software.

• Flexibility: Availability to work on rotational shifts.

Nice-to-Have

• Prior experience in the cosmetics and luxury sector.

• Knowledge and experience with digital and social media platforms.

• Previous background in customer service roles.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (progressing to a permanent relationship after 2 years).

• Working Hours: 40 hours per week (8 hours per day plus a 1-hour lunch break).

• Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.

• Workplace: On-site at our office building located in Porto, Portugal.

• Holidays: 22 days of annual leave per year in accordance with Portuguese law, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance starting from day one of your employment contract.