B2B Retail Ops Lead – Hybrid Lisbon

Hey Harper; Lisboa; Híbrido; EUR 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Daily meal allowance

Paid holidays

Annual bonus

Office snacks

Team building

Resumo da oferta

Hey Harper is seeking a B2B Retail Operations Specialist to own end-to-end operational execution behind our growing retail business in Lisbon, managing orders from PO to delivery and payment. This role sits at the intersection of retail operations, logistics, systems and data.

You’ll track active orders, surface risks and drive improvements to keep shipments moving and payments on track. The role is full-time with a hybrid setup: three days per week in our Lisbon office near Marquês de Pombal;

Qualificações

• Experience in E-commerce, logistics, retail operations, supply chain or order management.
• Ability to manage multiple stakeholders and deadlines with accuracy.
• A track record of process improvement and problem solving.
• Strong attention to detail and accountability.

Responsabilidades

• Manage Target and Walmart retail orders end-to-end, including POs, routing, labels, ASNs, BOLs, invoices and exceptions.
• Maintain a clear view of every active retail PO and what is next.
• Coordinate with warehouses, logistics providers and internal teams to keep shipments moving.
• Identify and escalate risks affecting shipment timing, invoicing or partner relationships.
• Maintain and improve trackers, SOPs and checklists for repeatable B2B operations.
• Audit active orders and critical documentation.
• Investigate recurring issues and convert findings into practical improvements.
• Support selected B2C fulfilment operations where applicable.
• Use operational data to investigate problems and support decisions.
• Contribute to new logistics and retail projects as Hey Harper grows.

Conhecimentos

Highly organized

Detail oriented

Problem solving

Ownership

English communication

Excel

Ferramentas

Excel

Google Sheets

EDI systems

Shopify

ERP/WMS

Descrição da oferta de emprego

Hey Harper is seeking a B2B Retail Operations Specialist to own end-to-end operational execution behind our growing retail business in Lisbon, managing orders from PO to delivery and payment. This role sits at the intersection of retail operations, logistics, systems and data.

You’ll track active orders, surface risks and drive improvements to keep shipments moving and payments on track. The role is full-time with a hybrid setup: three days per week in our Lisbon office near Marquês de Pombal;