Automation Engineer - RPA UiPath

Claranet limited; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Claranet limited is seeking an Automation Engineer to join our Internal team in Lisboa. You will manage UiPath automations, integrate with ITSM tools like ServiceNow, and collaborate with IT colleagues to streamline service delivery.

The role focuses on maintaining automated workflows, optimizing processes, and documenting technical operations to support ongoing improvements in service reliability and efficiency.

Qualifications

• 3 years of professional experience in RPA development and automation engineering.
• Hands-on experience with UiPath (development, orchestration, and maintenance).
• Proven experience integrating automation solutions with ITSM platforms, preferably ServiceNow.
• Familiarity with Active Directory, Microsoft 365, and standard IT service management tooling.
• Understanding of ITIL processes, particularly Incident Management, Request Fulfilment, and Change Management.
• Strong troubleshooting and root cause analysis skills.
• Ability to document processes and produce clear technical and operational documentation.

Responsibilities

• Manage and maintain a dedicated UiPath tenant, ensuring automations are operational and aligned with service standards.
• Develop new automation workflows to support Service Desk operations, request fulfilment, and incident management processes.
• Refactor and optimize existing automations or re-platform them into preferred tools.
• Collaborate with Service Desk agents, team leaders, and ITSM stakeholders to identify automation opportunities and reduce manual workload.
• Integrate automation solutions with ITSM platforms (ServiceNow), Active Directory, and other tools used within the service.
• Ensure all automations include audit trails.
• Support continual service improvement by documenting automation performance and contributing to reporting packs.
• Maintain knowledge articles and operational documentation related to automation workflows.

Skills

RPA development

Automation engineering

Troubleshooting

Documentation

Tools

UiPath

ServiceNow

Active Directory

Microsoft 365

PowerShell

Python

Nexthink

Talkdesk

Power Automate

Job description

We're fast learners, hardworkers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock thepotential of our digital world so that organisations everywhere can innovateand thrive securely. We aim to achieve this goal by bringing together theworld’s most talented people and the most powerful technologies, combining themto address our customers' challenges and to build something stronger together.

Right now, weare looking for an Automation Engineer to integrate our Internal team.

Yourresponsibilities include:

• Managing and maintaining a dedicated UiPathtenant, ensuring all existing automations are operational, stable, andaligned with agreed service standards.
  
• Developing new automation workflows to supportService Desk operations, request fulfilment, and incident managementprocesses.
  
• Refactoring and optimising existing automations,or re-platforming them into preferred development, orchestration, andfulfilment tools where required.
  
• Collaborating with Service Desk agents, teamleaders, and ITSM stakeholders to identify automation opportunities andreduce manual workload.
  
• Integrating automation solutions with ITSMplatforms (ServiceNow), Active Directory, and other operational tools usedwithin the service.
  
• Ensuring all automations include audit trails.
  
• Supporting continual service improvementinitiatives by documenting automation performance and contributing toreporting packs.
  
• Maintaining knowledge articles and operationaldocumentation related to automation workflows.
  

Youmust have:

• 3 years of professional experience in RPAdevelopment and automation engineering
  
• Hands-on experience with UiPath (development,orchestration, and maintenance)
  
• Proven experience integrating automationsolutions with ITSM platforms, preferably ServiceNow
  
• Familiarity with Active Directory, Microsoft 365,and standard IT service management tooling
  
• Understanding of ITIL processes, particularlyIncident Management, Request Fulfilment, and Change Management
  
• Strong troubleshooting and root cause analysisskills
  
• Ability to document processes and produce cleartechnical and operational documentation
  

WeValue:

• UiPath certification (e.g., UiPath RPA Developer)
  
• Experience with Microsoft Power Automate or otherworkflow orchestration platforms
  
• Knowledge of scripting languages (e.g.,PowerShell, Python) for automation support
  
• Familiarity with Nexthink, Talkdesk, or similarservice desk tooling
  
• Experience with CI/CD pipelines andInfrastructure as Code approaches