Associate - S&M - Customer Success 5A

Genpact Ltd; Lisboa; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A Genpact Ltd procura um(a) Associate - S&M - Customer Success 5A para atuar em Lisboa, Portugal, trabalhando em modelo híbrido. O profissional desenvolverá relacionamentos com clientes, conduzir demonstrações de produto, fornecer treinamento e orientar clientes para o sucesso na utilização das soluções de IA e inovação digital.

O candidato ideal possui formação superior relevante e experiência em gestão de sucesso do cliente, vendas ou operações de CRM, com foco em resultados, melhoria

Qualifications

• Bacharelado em Comércio, Economia ou Finanças (ou equivalente).
• Mestrado em Administração de Empresas ou Análises de Negócios desejável.
• Experiência relevante em áreas de sucesso do cliente, vendas ou gestão de contratos.

Responsibilities

• Construir e manter relacionamentos com clientes para aumentar satisfação.
• Atender consultas e resolver problemas com qualidade de serviço.
• Integração de novos clientes com demonstrações de produto e treinamento.
• Engajar proativamente clientes para coletar feedback e melhoria contínua.
• Identificar oportunidades de upsell e cross-sell com clientes existentes.
• Colaborar com equipas internas para resolver questões e melhorar produtos/serviços.
• Manter registos precisos de interações com clientes e transações.

Skills

Business Development

Commercial Sales

Contract Management

Customer Experience

CRM

Customer Service

Sales Forecasting

Sales Performance Management

Sales Support

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Associate - S&M - Customer Success 5A

Empresa : Genpact Ltd Tipo de Emprego : Periodo Integral Lisbon, Portugal

Descrição do Emprego - Associate - S&M - Customer Success 5A

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Handle customer inquiries, issues, and requests promptly, ensuring effective resolution and high-quality service.
• Onboard new customers and provide product demonstrations, training, and guidance as required.
• Proactively engage with customers to gather feedback, address concerns, and drive continuous improvement.
• Monitor customer usage and identify opportunities for upselling or cross-selling products and services.
• Collaborate with internal teams to resolve customer issues and contribute to product and service enhancements.
• Maintain accurate records of customer interactions, transactions, and feedback to support operational efficiency and reporting.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow
• Customer Experience Certification (COPC) - COPC Inc.COPC Inc.
• Salesforce Certified Business Analyst - SalesforceSalesforce

Required Skills

• Business Development
• Commercial Sales
• Contract Management
• Customer Experience (CX)
• Customer Relationship Management (CRM)
• Customer Service
• Sales Forecasting
• Sales Performance Management (SPM)
• Sales Support

Language

Turkish (Required)

Language Proficiency

Advanced - C1

Job Type

Regular

Master Skill List

S&M - Customer Success

Remote Type

Hybrid

Work Shift

Standard (Portugal)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Sobre a empresa

Genpact Ltd

Discover how Genpact, the Agentic Operations company, combines applied AI and context-rich process intelligence to drive transformation and growth.

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