Associate Document Operations Specialist FTC

Entrust; Funchal; Híbrido; EUR 20 000 - 32 000; Tempo integral

Resumo da oferta

Entrust is inviting a detail‑oriented Associate Document Operations Specialist to join the Document Operations team on a 12‑month FTC. You will onboard new document types, analyze performance, and ensure data accuracy while upholding privacy standards.

You'll collaborate with Coordinators and other stakeholders to optimize processes, troubleshoot issues, and maintain high-quality standards in a fast-paced, global environment.

Qualificações

• Attention to detail with a focus on accuracy and consistency.
• Ability to own tasks and see them through to completion.
• Analytical mindset to interpret data and trends.
• Strong problem-solving and troubleshooting abilities.
• Collaborative with clear communication across teams.
• Good written and verbal communication skills.

Responsabilidades

• Execute document onboarding tasks from start to finish with accuracy.
• Assist with onboarding and document database management tasks.
• Label data from documents, including PII, following privacy rules.
• Analyze performance data and report findings to stakeholders.
• Test and validate document tooling; provide feedback to Product/Engineering.
• Maintain clear, up-to-date process documentation.
• Support second-line inquiries about document verification performance.

Conhecimentos

Attention to Detail

Ownership & Accountability

Analytical Mindset

Problem-Solving Skills

Collaboration

Communication Skills

Ferramentas

Excel

Looker

Jira

Confluence

Descrição da oferta de emprego

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

The Opportunity

Entrust’s identity verification platform supports thousands of documents, each with unique signals. As the global landscape evolves, our technology must adapt to maintain world-class performance. The Document Operations team is seeking a detail-oriented and proactive individual to help us scale and optimize document support processes.

As a Associate Document Operations Specialist (12 month FTC), you will take ownership of assigned tasks related to document onboarding and performance analysis. Working closely with Document Operations Coordinators, you’ll execute tasks that ensure new document types are properly integrated into our systems, troubleshoot issues, and maintain high-quality standards. This role is ideal for someone who enjoys structured work with autonomy and wants to grow their technical and analytical skills in a fast-paced environment.

What You’ll Do

• Execute document onboarding tasks from start to finish, ensuring accuracy and compliance with internal standards.


• Work on assignments provided by Document Operations Coordinators and other stakeholders, primarily related to document onboarding and document database management.


• Label identification document data, including working with anonymized samples or documents containing personally identifiable information (PII), following strict security and privacy guidelines.


• Analyze document performance data and report findings to Coordinators and other stakeholders.


• Test and validate document-related tooling, providing feedback to Product and Engineering teams.


• Maintain clear documentation of processes and outcomes.


• Support second-line inquiries related to document verification performance

What We’re Looking For

• Attention to Detail: Ability to spot inconsistencies and ensure accuracy.


• Ownership & Accountability: Comfortable taking responsibility for assigned tasks and seeing them through.


• Analytical Mindset: Ability to interpret data and identify trends.


• Problem-Solving Skills: Ability to troubleshoot and resolve issues effectively.


• Collaboration: Enjoy working in a team and communicating across departments.


• Communication Skills: Clear and concise in both written and verbal communication.

Nice-to-Have Skills

• Experience with spreadsheets (Excel or Google Sheets).


• Familiarity with analytics tools (e.g., Looker).


• Basic understanding of project management tools (Jira, Confluence).


• Interest in learning about machine learning systems and document verification.


• Ability to read and interpret East Asian scripts is an advantage.

Please note this is a 12 month fixed term contract position

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.


• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.


• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

For US Roles, Or Where Applicable

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian Roles, Or Where Applicable

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].