Associate Document Operations - 12month FTC-2

Entrust; Funchal; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Career Growth

Flexibility

Collaboration

Job summary

Entrust is seeking an Associate Document Operations Specialist (12 month FTC) to own document onboarding, performance analysis, and data quality. You will work with Coordinators to integrate new document types, troubleshoot issues, and uphold high standards in a fast-paced environment.

This role offers autonomy with opportunities to grow technical and analytical skills. Ideal candidates are detail-oriented, collaborative, and have an analytical mindset, with comfort working across teams and with

Qualifications

• Attention to detail to identify inconsistencies and ensure accuracy.
• Ownership of assigned tasks with accountability and follow-through.
• Analytical mindset to interpret data and identify trends.
• Strong problem-solving skills to troubleshoot issues.
• Collaborative approach across teams and clear communication.
• Clear written and verbal communication.

Responsibilities

• Execute document onboarding tasks from start to finish with accuracy and compliance.
• Handle document onboarding and database management tasks as assigned by Coordinators and stakeholders.
• Label identification data, including PII, following strict security and privacy guidelines.
• Analyze document performance data and report findings to stakeholders.
• Test and validate document-related tooling and provide feedback to Product and Engineering teams.
• Maintain clear documentation of processes and outcomes.
• Support second-line inquiries related to document verification performance.

Skills

Attention to Detail

Ownership

Analytical Mindset

Problem-Solving

Collaboration

Communication

Tools

Looker

Jira

Confluence

Excel

Google Sheets

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Job Description

The Opportunity

Entrust’s identity verification platform supports thousands of documents, each with unique signals. As the global landscape evolves, our technology must adapt to maintain world‑class performance. The Document Operations team is seeking a detail-oriented and proactive individual to help us scale and optimize document support processes.

As a Associate Document Operations Specialist (12 month FTC), you will take ownership of assigned tasks related to document onboarding and performance analysis. Working closely with Document Operations Coordinators, you’ll execute tasks that ensure new document types are properly integrated into our systems, troubleshoot issues, and maintain high-quality standards. This role is ideal for someone who enjoys structured work with autonomy and wants to grow their technical and analytical skills in a fast-paced environment.

What You’ll Do

• Execute document onboarding tasks from start to finish, ensuring accuracy and compliance with internal standards.
• Work on assignments provided by Document Operations Coordinators and other stakeholders, primarily related to document onboarding and document database management.
• Label identification document data, including working with anonymized samples or documents containing personally identifiable information (PII), following strict security and privacy guidelines.
• Analyze document performance data and report findings to Coordinators and other stakeholders.
• Test and validate document-related tooling, providing feedback to Product and Engineering teams.
• Maintain clear documentation of processes and outcomes.
• Support second-line inquiries related to document verification performance.

What We’re Looking For

• Attention to Detail: Ability to spot inconsistencies and ensure accuracy.
• Ownership & Accountability: Comfortable taking responsibility for assigned tasks and seeing them through.
• Analytical Mindset: Ability to interpret data and identify trends.
• Problem-Solving Skills: Ability to troubleshoot and resolve issues effectively.
• Collaboration: Enjoy working in a team and communicating across departments.
• Communication Skills: Clear and concise in both written and verbal communication.

Nice-to-Have Skills

• Experience with spreadsheets (Excel or Google Sheets).
• Familiarity with analytics tools (e.g., Looker).
• Basic understanding of project management tools (Jira, Confluence).
• Interest in learning about machine learning systems and document verification.
• Ability to read and interpret East Asian scripts is an advantage.

Note this is a 12 month fixed term contract position.

Benefits

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

Culture & Diversity

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

For US Roles, Or Where Applicable

Entrust is an EEO/AA/Disabled/Veterans Employer.

For Canadian Roles, Or Where Applicable

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].