Assistente De Bordo – Guia De Tours No Douro

Douroazul; Lisboa; In loco; EUR 15.000 - 27.000; Tempo pieno

Descrizione del lavoro

TAP Air Portugal in Lisbon is recruiting cabin crew to represent Portugal's flag carrier at 35,000 feet. You will deliver warm, professional service and uphold safety standards while ensuring passenger comfort across all flight phases.

Strong communication, a professional appearance, and flexibility to work irregular shifts are essential. Candidates must be fluent in Portuguese and English and meet EASA requirements.

Competenze

• Minimum educational qualification of 12th grade or equivalent in Portugal.
• Valid Cabin Crew Attestation in accordance with EASA regulations.
• Medical certificate in accordance with EASA regulations.
• Good spoken and written Portuguese and English.

Mansioni

• Carry out cabin crew duties ensuring passenger and crew safety and comfort throughout all phases of flight operations.
• Ensure compliance with safety, emergency, and service procedures established by the airline and relevant aviation authorities.
• Promote an atmosphere of trust, professionalism, and hospitality on board.
• Proactively identify and report situations that could compromise operational safety.

Conoscenze

Communication skills

Interpersonal skills

Customer service

Formazione

12th grade or equivalent

Strumenti

Basic computer skills

Descrizione del lavoro

Join TAP Air Portugal – Cabin Crew Recruitment in Lisbon. Represent Portugal's Flag Carrier at 35,000 Feet. TAP Air Portugal, the country's leading airline and a proud member of the Star Alliance, is seeking dedicated, service-oriented individuals to join our Cabin Crew team in Lisbon. As Portugal's flag carrier, we connect our nation to the world with warmth, professionalism, and a commitment to excellence—and we're looking for people who share that passion. This is your opportunity to join an airline with a rich heritage and a bright future. Your Mission

Carry out cabin crew duties in the interest of passenger and crew safety and comfort throughout all phases of flight operations, delivering excellent service in line with the airline's quality standards, rules, and procedures. Main Responsibilities

Ensure compliance with safety, emergency, and service procedures established by the airline and relevant aviation authorities—safety is always the priority. Contribute to safe, efficient, and customer-oriented operations—every flight should run smoothly. Maintain high standards of service quality and passenger experience—you're the face of TAP. Promote an atmosphere of trust, professionalism, and hospitality on board—you create the welcome. Proactively identify and report situations that could compromise operational safety—vigilance is essential. Represent the airline to customers, reflecting its values and standards of excellence. Mandatory Requirements

Height: Minimum of 1.60 m and maximum of 1.90 m.

Education:

Minimum educational qualification of 12th grade or an officially recognized equivalent in Portugal.

Certification: Valid Cabin Crew Attestation in accordance with EASA regulations.

Medical: Valid medical certificate in accordance with EASA regulations.

Languages: Good spoken and written Portuguese and English.

Skills:

Excellent communication and interpersonal skills.

Appearance: Professional and well-groomed appearance. Tattoos & Piercings: No visible tattoos or piercings, and no nail-biting habit.

Computer Skills:

Basic computer skills.

Swimming: Ability to swim without flotation devices or other aids.

Work Authorization: Legally authorized to work in Portugal.

Availability: Willingness to work irregular shifts, including schedules covering 24 hours a day, 7 days a week. Preferred Requirements

Previous professional experience as a cabin crew member. Professional experience in face-to-face customer service. Proficiency in foreign languages other than Portuguese and English. A bachelor's degree or higher academic qualification recognized in Portugal. Immediate availability. Non-smoker. Profile

Well-groomed appearance—you take pride in how you present yourself. Good communication skills and a dynamic personality—you connect easily with people. Empathy and friendliness—you genuinely care about others. Assertiveness—you're confident and decisive when needed. Ability to work as part of a team—you collaborate effectively with colleagues. Ability to work under stress—you remain calm and composed under pressure. Sense of responsibility and organizational skills—you're reliable and detail-oriented. Strong interpersonal skills and effective communication—you build rapport effortlessly. Customer-oriented mindset—you always put the passenger first. Selection Process

CV screening. Cabin Crew Assessment interview. Language assessment. Psychological assessment. Medical assessment. Why TAP Air Portugal?

TAP Air Portugal is more than an airline—we're a symbol of Portuguese excellence and a proud member of the Star Alliance. With a modern fleet, a growing international network, and a reputation for warm hospitality, we offer: A dynamic, multicultural work environment—our team represents diverse nationalities. The opportunity to represent Portugal to the world. Career growth and development opportunities within a prestigious organization. The chance to explore the world through our extensive network. Based in Lisbon, one of Europe's most vibrant and beautiful capitals, you'll work in a city known for its rich history, stunning architecture, and warm Mediterranean culture.