Appointment Scheduler

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

On-site training

12-month contract after training

Job summary

Cross Border Talents is seeking an Appointment Scheduler for on-site work in Lisbon, Portugal. You will engage with content creators, understand their needs, and connect them with platform resources, while coordinating appointments and communicating across phone, email, and video.

Training lasts about 20 days with 8 hours daily in English, followed by a 12-month contract. The role operates Monday to Friday, 08:00-17:00, at TP Expo, Parque das Nações.

Qualifications

• Native-level Portuguese and fluent English.
• At least 6 months in sales/online advertising/social media.
• Strong verbal and written communication.
• Organizational/time-management abilities.
• Customer-focused attitude and interest in social media.
• Able to work in a target-driven environment.
• Bachelor's degree or equivalent preferred.

Responsibilities

• Engage with content creators to understand their needs.
• Introduce relevant platform tools and features.
• Support creators to improve platform experience.
• Coordinate and schedule appointments.
• Communicate with customers via phone, email, video.
• Maintain productivity, quality and customer satisfaction.

Skills

Portuguese language

English language

Sales experience

Communication skills

Time management

Education

Bachelor's degree

Job description

Appointment Scheduler

Portuguese + English Market | Lisbon, Portugal
Work Model: On-site - TP Expo, Parque das Nações

About the Role

Join an international team supporting a leading global video-sharing platform. You will interact with content creators, understand their requirements and help connect them with the right platform support and resources.

Key Responsibilities

• Engage with content creators and understand their needs.
• Introduce relevant platform tools and features.
• Support content creators in improving their platform experience.
• Coordinate and schedule appointments or follow-up interactions.
• Communicate with customers through phone, email and video calls.
• Maintain productivity, quality and customer satisfaction targets.

Requirements

• Native-level Portuguese and fluent English.
• Minimum 6 months of experience in sales, online advertising or social media.
• Strong verbal and written communication skills.
• Good organizational and time-management abilities.
• Customer-focused attitude and interest in social media and digital platforms.
• Ability to work in a target-driven, fast-paced environment.
• Bachelor's degree or equivalent experience preferred.

Training & Contract

• Training: Approximately 20 working days.
• Training schedule: 8 hours per day, delivered in English.
• Training contract: 40 days.
• Training compensation: €760/month.
• Successful completion leads to a 12-month employment contract.
• One-month trial period after employment contract signature.

Working Schedule

• Monday to Friday
• 08:00-17:00
• 40 hours per week, plus a one-hour lunch break.

Additional Benefits

• Annual leave: Up to 20 days in the first year, depending on joining date; 22 days in subsequent complete calendar years.
• Portuguese public holidays apply.
• Work location: TP Expo, Parque das Nações, Lisbon.