Application Support Technician - French speaker Consortis - Infra & Support · Porto

Consort Group; Porto; Híbrido; EUR 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HR package

Onboarding support

Training programs

Resumo da oferta

Consort Group is seeking an Application Support Technician for its Porto-based Service Center to assist external customers with online account access and usage. You will resolve login and password issues, guide users through document uploads, and provide clear, phone-based guidance to resolve technical problems.

The role requires experience in technical or application support, strong communication, and fluency in French and Portuguese.

Qualificações

• Experience in technical support or application support is beneficial.
• Able to communicate clearly with users over the phone.
• Able to guide users through technical issues to a solution.

Responsabilidades

• Assist customers with accessing their personal online accounts.
• Handle login credentials and password issues.
• Guide users through document uploads and explain submission requirements.
• Provide technical assistance to BNP Paribas advisors when needed.
• Identify and report incidents using internal tools.
• Follow up on support requests and escalate when necessary.
• Occasionally email users to ensure proper follow-up.

Conhecimentos

Technical Support

Application Support

Access Management

Document Management

Incident Management

Communication

Descrição da oferta de emprego

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Application Support Technician

This is your mission

You will join a technical support team, assisting external customers with issues related to accessing and using their personal online accounts.

Your role will involve identifying and resolving technical difficulties, primarily over the phone, and providing clear guidance to users throughout the process.

Run side

• Assist customers experiencing difficulties accessing their personal online accounts.
• Handle issues related to login credentials and passwords.
• Guide users through document uploads and help them understand why submitted documents may not meet requirements.
• Provide technical assistance to BNP Paribas advisors facing various issues.
• Identify and report incidents using internal tools.
• Follow up on support requests and elevate incidents when necessary.
• Occasionally communicate with users by email to ensure proper follow-up.

This is your background

• Previous experience in technical support, application support or user assistance is an asset.
• Comfortable communicating with different types of users over the phone.
• Ability to understand technical issues and guide users towards a solution.

This is your expertise

• Technical Support: Assisting users and resolving common technical issues.
• Application Support: Helping users access and use online platforms.
• Access Management: Handling login and password-related issues.
• Document Management: Assisting users with document uploads and compliance requirements.
• Incident Management: Identifying and reporting incidents through internal tools.
• Communication: Providing telephone support and following up on requests by email.

Your language skills

• French: Fluent, written and spoken – mandatory.
• Portuguese: Fluent, written and spoken

This is your way of working

• Strong customer service orientation.
• Patient and clear when guiding users through technical issues.
• Good communication and active listening skills.
• Organised and thorough when handling and following up on requests.
• Ability to manage different types of issues calmly and professionally.

This is our commitment

At Consort Group, you are an expert we support so that every mission becomes a meaningful step in your career.

• Attentive and human onboarding
• Close management support
• Continuous access to training
• Concrete commitments to inclusion, equality and solidarity
• A comprehensive HR package
• A culture of feedback and meaningful projects

This is clear

The recruitment process:

• A first telephone exchange with our recruitment team
• An HR interview and a professional discussion with a business manager
• A technical test or exchange with one of our experts
• A final discussion with your future manager or mission manager
• And if we recognise ourselves in each other: we start together

Good to know

• Location: Porto
• Contract: B2B / Permanent
• Remote work: Hybrid ( 2-3 days per week)
• Job category: Technical Support / Application Support