Application Support (French & English)

Axians | Digital Solutions - Tech Talent; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Training and certifications

Resumo da oferta

Axians | Digital Solutions - Tech Talent seeks a Junior Application Support professional fluent in French and English to provide customer support, manage incidents, and uphold data confidentiality. You will contribute to service quality, escalate dissatisfaction when needed, and help improve operational procedures within an Agile environment.

The role requires a minimum of 3 years in technical support, with exposure to data processes, and a plus for experience in banking or insurance contexts;

Qualificações

• Minimum of 3 years of experience as a Technical Support Advisor or in a similar support function.
• Good knowledge of Data-related business processes (mandatory).
• Experience working in Agile environments.
• Previous experience in Banking or Insurance environments is a plus.
• Fluent French (C1) and good command of English (B2).

Responsabilidades

• Process and manage requests received via phone, email, and other communication channels from internal and external stakeholders.
• Ensure high-quality customer support and contribute to customer satisfaction by proactively identifying and escalating dissatisfaction situations.
• Guarantee compliance with security standards, operational procedures, and data confidentiality requirements.
• Report incidents, malfunctions, and anomalies, ensuring appropriate follow-up and resolution.
• Contribute to continuous improvement by sharing knowledge, promoting best practices, and supporting the update of operational procedures.

Conhecimentos

Customer support

Incident management

CRM

Agile

French (C1)

Descrição da oferta de emprego

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

JUNIOR APPLICATION SUPPORT (FRENCH & ENGLISH)

What We Are Looking For

We are looking for a junior Application Support professional to provide customer support and ensure the efficient handling of requests, incidents, and operational issues. The ideal candidate will contribute to service quality, maintain strong customer relationships, and support continuous improvement initiatives while ensuring compliance with operational standards and data confidentiality requirements.

What You Will Do on a Daily Basis

• Process and manage requests received via phone, email, and other communication channels from internal and external stakeholders.
• Ensure high-quality customer support and contribute to customer satisfaction by proactively identifying and escalating dissatisfaction situations.
• Guarantee compliance with security standards, operational procedures, and data confidentiality requirements.
• Report incidents, malfunctions, and anomalies, ensuring appropriate follow-up and resolution.
• Contribute to continuous improvement by sharing knowledge, promoting best practices, and supporting the update of operational procedures.

Your Key Skills

• Customer support and incident management experience.
• Knowledge of customer relationship management techniques and call handling practices.
• Strong analytical and organizational skills.
• Ability to understand business requirements and translate them into IT needs.
• Proactive mindset, autonomy, curiosity, and strong team spirit.

Your Main Qualifications

• Minimum of 3 years of experience as a Technical Support Advisor or in a similar support function.
• Good knowledge of Data-related business processes (mandatory).
• Experience working in Agile environments.
• Previous experience in Banking or Insurance environments is a plus.
• Fluent French (C1) and good command of English (B2).

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, evolving compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].