Application Support FR (Cassiopae or Ekip)

Aubay Portugal; Lisboa; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Training academy

Career progression

Mental health platform

Language platform

Team events

Job summary

Aubay Portugal is hiring for an Application Support specialist to work with major clients in banking across Lisbon. You will diagnose incidents, provide L2/L3 support, manage production monitoring, and assist with deployments.

Requirements include 2-5 years in application support, fluency in French and English at B2 level, and strong SQL/Linux skills. The role offers a hybrid work model with two in-office days per week.

Qualifications

• 2-5 years of experience in Application Support, ideally in banking.
• Proficiency in French (B2 level) and English (B2 level).
• Solid SQL (Oracle, PostgreSQL) and Linux skills.
• Knowledge of Cassiopae or EKIP software, or a strong willingness to learn.
• Strong Leasing/Credit concepts understanding and customer-focused mindset.
• Aligned with integrity, ethics, and teamwork.

Responsibilities

• Qualify, analyze, and diagnose incidents and anomalies for business applications (Cassiopae or EKIP).
• Provide L2/L3 application support, including incident resolution and escalation when needed.
• Manage environments, handle support tickets, monitor production, and assist releases.
• Conduct functional and technical analysis using SQL, logs, and network reviews to identify root causes.
• Document incidents and solutions to expand the knowledge base and improve remedies.
• Participate in on-call duties and perform production deployments, especially month-end.

Skills

SQL

Linux

Cassiopae/EKIP

French (B2)

English (B2)

Leasing/Credit concepts

Customer focus

On-call readiness

Tools

Oracle

PostgreSQL

Office tools

Job description

At Aubay Portugal, we work daily with some of the largest organisations across sectors such as banking, insurance, telecommunications and energy, helping to build and evolve critical systems that support millions of users. We have been in Portugal since 2007 and are part of an international group with a presence in several European countries. More than technology, we build close relationships and deliver real-impact projects.

What will you do?

• Qualify, analyze, and diagnose incidents and anomalies for business applications, primarily Cassiopae or EKIP;
• Provide L2/L3 application support, including incident resolution, effective escalation to specialized teams or vendors, and user communication;
• Manage technical environments, handle support tickets, perform daily production monitoring, and support release deployments;
• Conduct functional and technical analysis, utilizing SQL, log review, and network analysis to determine root causes of issues;
• Document incidents, solutions, and contribute to the knowledge base to enhance problem-solving efficiency;
• Participate in mandatory on-call duties and execute production deployments, particularly at the end of each month.

What are we looking for?

At Aubay, our focus is on professionals who bring both technical expertise and the right mindset:

• 2-5 years of experience in Application Support roles, ideally within the banking sector;
• Proficiency in French (B2 level required) and good working knowledge of English (B2 level);
• Solid technical skills in SQL (Oracle, PostgreSQL), Linux, and familiarity with Office tools;
• Valuable knowledge of Cassiopae or EKIP software, or a strong aptitude and willingness to learn given the training opportunities provided;
• Strong understanding of Leasing/Credit concepts (B2B) and excellent interpersonal skills;
• Alignment with our corporate culture and a commitment to integrity and ethics are highly valued;
• Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.

What can we offer?

At Aubay, we invest in your development and well-being:

• Continuous growth through our Training Academy, with technical and soft skills training, mentoring, tech communities, workshops and in-person meetups;
• Close support with regular feedback and a structured career advancement model;
• Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives;
• Team-oriented environment, including events and initiatives to promote connection and team spirit;
• Personal and family life support, from the moment your children are born and throughout their educational path;
• Access to a language platform with conversational classes in multiple languages;
• Project work model: hybrid (2 days a week in the office).

What will you find here?

• A close-knit and informal environment, where direct communication is preferred and people are valued;
• Recognition of your contribution, with initiatives that celebrate meaningful moments;
• Freedom to be yourself, without unnecessary formalities;
• Teams where knowledge sharing, collaboration and joint growth are a reality.

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to take the steps, at the request of the data subject, prior to entering into a contract; Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period). The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law. For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL's headquarters in Avenida Duque D'Ávila, nº46 em Lisboa or use the DPO's e-mail - [e-mail]. The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd.pt. (please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)