Application Support Engineer

mainfyld; Lisboa, Porto; Presencial; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

Fyld is hiring an Application Support Engineer to keep business-critical apps reliable and available. You’ll investigate incidents, analyze logs and collaborate with development teams to resolve defects. The role demands strong troubleshooting, SQL skills, and experience with ITSM processes in production environments.

You’ll join a Portuguese consulting company that values growth, transparency, and teamwork, with opportunities for continuous training and certifications.

Qualificações

• 3+ years in Application Support, Production Support or Operations.
• Experience supporting business-critical apps in production environments.
• Strong incident management, troubleshooting and RCA skills.
• Knowledge of SQL and relational databases.
• Experience with REST APIs and integrations.
• Familiarity with ITSM processes and ticketing tools.
• Git/version control and basic Linux/Windows admin skills.
• Good English communication and collaboration with dev teams.

Responsabilidades

• Investigate incidents across application, database and infrastructure layers.
• Diagnose and resolve production issues to maintain availability.
• Collaborate with development teams to fix defects and deploy improvements.
• Monitor applications and respond to alerts per SLAs.

Conhecimentos

Incident management

Troubleshooting

SQL

REST APIs

ITSM

ServiceNow/Jira

Linux/Windows

Git

English

Formação académica

Bachelor's in CS/IT/SE

Ferramentas

ServiceNow

Jira

Grafana/Prometheus

Descrição da oferta de emprego

Fyld is hiring: Application Support Engineer

At Fyld, we believe the future is built with people, technology, and strong values.
We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone’s growth.

Here, every project is an opportunity to build real, scalable, and high-quality technology solutions.

Our philosophy? Code for Big Solutions — because we don’t just build software to make things work, we build solutions that create real impact.

We’re looking for an experienced Application Support Engineer with strong troubleshooting skills and a passion for keeping business-critical applications reliable, stable and available.

By joining Fyld, you’ll be part of a team where every member is challenged to innovate, collaborate and grow.

Your Profile:

• Degree in Computer Science, Information Technology, Software Engineering, or a related field
• Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations or a similar role
• Professional experience supporting business-critical applications in production environments
• Strong experience in incident management, troubleshooting and root cause analysis
• Good knowledge of SQL and experience querying relational databases
• Experience analysing application logs, errors and system behaviour
• Experience working with REST APIs and integrations
• Familiarity with ITSM processes, including incident, problem and change management
• Experience with ticketing and service management tools such as ServiceNow, Jira or similar
• Ability to investigate technical issues across application, database and infrastructure layers
• Experience with application monitoring and alerting tools
• Good understanding of software releases, deployments and production environments
• Experience working with development teams to identify and resolve application defects
• Ability to document incidents, solutions, known errors and operational procedures
• Good understanding of Linux and/or Windows environments
• Good knowledge of Git and version control practices
• Strong analytical and problem-solving skills
• Ability to work under pressure and manage incidents according to defined priorities and SLAs
• Ability to work effectively in Agile and/or ITIL-based environments
• Fluency in English

Nice to Have:

• Experience with Python, PowerShell or Bash scripting
• Familiarity with Docker and containerised applications
• Experience with cloud platforms such as AWS, Azure or GCP
• Knowledge of CI/CD pipelines and deployment automation
• Experience with monitoring and observability tools such as Grafana, Prometheus, ELK or similar
• ITIL certification
• Experience with high-availability or 24/7 production environments

Our Values:

• Critical thinking and autonomy
• Focus on meaningful solutions and real results
• Respect, transparency, and continuous growth

What you'll find at Fyld:

• A collaborative team that values individual progress
• Access to continuous training and certifications
• A culture of proximity, respect, and recognition
• Challenging, purpose-driven projects where your expertise as an Application Support Engineer has real impact

Fyld. Code for what really matters.