Application Production Support Technician

Axians Portugal; Lisboa; Presencial; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Performance bonuses

Resumo da oferta

Axians Portugal is seeking an Application Production Support Technician to join an international financial services project in Lisbon. You will provide functional and technical support for mission-critical PnL applications, ensuring stability, availability, and performance across EMEA during business hours and on-call rotation.

You will diagnose incidents, manage releases, automate processes, and collaborate with Infrastructure, Development, Security, and business owners to deliver high-quality

Qualificações

• Proven experience in application and user support within a high-pressure production environment (preferably Investment Banking).
• Good Working knowledge on Microsoft SQL Server, SSAS, SSRS and Click House.
• Deep understanding of ITIL processes (Incident, Problem, and Change Management) and experience with ServiceNow.
• Hands-on experience with monitoring tools (e.g., Dynatrace, Geneos) and scheduling tools (e.g., Autosys, Crontab).
• Ability to use scripting and automation tools (e.g., Python, PowerShell) to improve workflows.
• Fluency in English.

Responsabilidades

• Provide high-level functional and technical support for PnL applications across all EMEA locations during business hours and on call rotation.
• Respond to, troubleshoot, diagnose, and resolve complex application-related incidents and service requests in a timely manner using ServiceNow, minimizing downtime and impact on business operations. Elaborate post-mortem reports when relevant.
• Conduct deep-dive analysis into recurring issues to implement permanent solutions and prevent future business impact.
• Maintain composure and efficiency in high-pressure, time-sensitive trading environments.
• Analyze change requirements, coordinate releases, and ensure rigorous testing is performed for seamless transitions.
• Assist in the implementation of changes to application environments and validate connectivity, performance, and security controls.
• Ensure changes are documented and communicated effectively to all stakeholders.
• Design and implement automated processes (scripting) to reduce manual intervention and increase support scalability.
• Lead small-scale pilots or Proof of Concepts (PoCs) to improve operational efficiency or reduce infrastructure costs.
• Act as the primary technical interface between Infrastructure, Application Development, Security, and Business-line owners.
• Maintain comprehensive SharePoint links, SOPs, and FAQ guides in the corporate knowledge repository.
• Liaise effectively between London and global support hubs to ensure consistent service delivery.
• Conduct training sessions for support teams.

Conhecimentos

Application Production Support

Incident and Problem Management

Monitoring and Observability

Ferramentas

Microsoft SQL Server

SSAS

SSRS

ClickHouse

Dynatrace

Geneos

Autosys

Crontab

Python

PowerShell

ServiceNow

Descrição da oferta de emprego

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Application Production Support Technician

What We Are Looking For

We are looking for an Application Production Support Technician to join an international project within the financial services sector.

In this role, you will be responsible for providing functional and technical support for business-critical applications, ensuring their stability, availability, and performance. You will work in a highly collaborative environment, supporting business users, troubleshooting incidents, managing releases, and contributing to continuous improvement initiatives through automation and process optimization.

This is an excellent opportunity for professionals who enjoy working in production environments, solving complex technical challenges, and collaborating with multidisciplinary teams to deliver high-quality support services.

What You Will Do On a Daily Basis

• Provide high-level functional and technical support for PnL applications across all EMEA locations during business hours and on call rotation.
• Respond to, troubleshoot, diagnose, and resolve complex application-related incidents and service requests in a timely manner using ServiceNow, minimizing downtime and impact on business operations. Elaborate post-mortem reports when relevant.
• Conduct deep-dive analysis into recurring issues to implement permanent solutions and prevent future business impact.
• Maintain composure and efficiency in high-pressure, time-sensitive trading environments.
• Analyze change requirements, coordinate releases, and ensure rigorous testing is performed for seamless transitions.
• Assist in the implementation of changes to application environments and validate connectivity, performance, and security controls.
• Ensure changes are documented and communicated effectively to all stakeholders.
• Design and implement automated processes (scripting) to reduce manual intervention and increase support scalability.
• Lead small-scale pilots or Proof of Concepts (PoCs) to improve operational efficiency or reduce infrastructure costs.
• Act as the primary technical interface between Infrastructure, Application Development, Security, and Business-line owners.
• Maintain comprehensive SharePoint links, Standard Operating Procedures (SOPs), and FAQ guides in the corporate knowledge repository.
• Liaise effectively between London and global support hubs to ensure consistent service delivery.
• Conduct training sessions for support teams.

Your Key Skills

• Application Production Support.
• Incident and Problem Management.
• Monitoring and Observability.

Your Main Qualifications

• Proven experience in application and user support within a high-pressure production environment (preferably Investment Banking).
• Good Working knowledge on Microsoft SQL Server, SSAS, SSRS and Click House.
• Deep understanding of ITIL processes (Incident, Problem, and Change Management) and experience with ServiceNow.
• Hands-on experience with monitoring tools (e.g., Dynatrace, Geneos) and scheduling tools (e.g., Autosys, Crontab).
• Ability to use scripting and automation tools (e.g., Python, PowerShell) to improve workflows.
• Fluency in English.

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360 evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Join Axians

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].