AI Success Strategist, Customer Success

Zendesk Group; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

A leading technology company is seeking an experienced professional to manage customer success in AI adoption. The role involves orchestrating technology projects, engaging stakeholders, and designing success plans to drive measurable outcomes. Candidates should have over 5 years of experience in customer success and must be adept in AI-related strategies. Strong communication and program management skills are essential for fostering partnerships and securing customer retention.

Qualificações

• 5+ years of experience in Customer Success or related fields.
• 1+ year of AI-related experience.
• Experience in GTM roles in enterprise technology.

Responsabilidades

• Manage multi-phase technology adoption projects.
• Engage with stakeholders to advance AI adoption.
• Design and execute success plans to drive customer outcomes.

Conhecimentos

Stakeholder engagement

Program management

AI adoption

Customer Success experience

Formação académica

Bachelor’s degree in Business, Computer Science, or Engineering

Descrição da oferta de emprego

****Project & Program Management:** Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility.******Product and Technical Knowledge:** Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features.******Consultation & Communication:** Strong stakeholder engagement skills—whether customer executives or internal teams—to advance AI adoption and sustain strategic partnerships.*** **Must have a minimum of 5+ years of related experience in Customer Success / Experience, 1+ years of AI related experience*** **Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting*** **Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth.*** **Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.*** **Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.*** **Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes*** **Excellent program management and cross-functional influence skills.*** **Familiarity with emerging AI trends is a plus*** **Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.**