AI Solutions Analyst — Hybrid (Lisbon/Manila)

WTW group; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working options

Competitive remuneration and benefits

Global exposure

Resumo da oferta

Willis Towers Watson in Lisbon/Manila seeks an AI Business Analyst to translate business needs into AI and automation solutions across Retirement markets. You'll shape discovery, define outcomes, and collaborate with business users and technical teams.

You will maintain backlog, run discovery sessions, define test cases, write user stories, and ensure measurable value. Knowledge of Python/SQL and Excel is valued; hybrid work options apply.

Qualificações

• Degree in Business, Technology, Engineering, Data, Mathematics or a related discipline, or equivalent practical experience.
• 3+ years of experience in business analysis, data analysis, process automation, technical operations or AI workflow development.
• Proven ability to gather, analyze and document complex business requirements and turn them into working solutions.
• Strong understanding of Generative AI, LLMs and AI agents, including strengths, limitations and risks.
• Hands-on experience with Python, SQL or another scripting language to analyze or transform data.
• Strong Excel skills and practical experience cleaning and reconciling messy datasets.
• Experience with process mapping, user stories, acceptance criteria and backlog management.
• Experience in Agile delivery environments.
• Appreciation of system dependencies, integrations and operational impacts.
• Strong stakeholder management skills, with the ability to influence constructively.
• Excellent written and spoken English (mandatory).

Responsabilidades

• Partner with stakeholders to understand business objectives, processes, pain points and opportunities.
• Facilitate discovery sessions and workshops to gather, analyze and challenge business requirements.
• Assess, with the Tech Lead, whether a problem is best solved with Generative AI, AI agents, low-code automation or process change.
• Define the business problem, expected outcomes and success measures before solutions move into delivery.
• Secure a named business owner for each use case and define test cases and acceptance criteria.
• Translate business needs into clear, development-ready user stories and process flows.
• Map business processes and rules for engineers to turn into reusable agent skills.
• Define AI-specific requirements such as data sources, outputs, quality thresholds and human review steps.
• Analyze and prepare data from sources like Excel, databases and Microsoft Fabric.
• Maintain a prioritized backlog and support Agile delivery through refinement and sprints.
• Identify dependencies, risks and Responsible AI considerations.
• Lead business testing, validation and readiness.
• Track delivered solutions against outcomes and share lessons learned across the CoE.

Conhecimentos

Python

SQL

Excel

Stakeholder management

Agile delivery

Requirements gathering

Formação académica

Degree in Business, Technology, Engineering, Data, Mathematics or related discipline

Ferramentas

Power Automate

Power Apps

Copilot Studio

Microsoft Fabric

Power BI

Fabric IQ

Descrição da oferta de emprego

Willis Towers Watson in Lisbon/Manila seeks an AI Business Analyst to translate business needs into AI and automation solutions across Retirement markets. You'll shape discovery, define outcomes, and collaborate with business users and technical teams.

You will maintain backlog, run discovery sessions, define test cases, write user stories, and ensure measurable value. Knowledge of Python/SQL and Excel is valued; hybrid work options apply.