Ai Platform Technical Support Engineer

Attio; Viseu; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Inetum Ai Platform is seeking a Technical Support Engineer in Portugal to provide technical support for laboratory applications, R&D workstations and kiosk PCs, and to coordinate IT services and SLA targets.

The role requires 3–5 years of IT support experience in lab or R&D environments, strong Windows/Active Directory knowledge, and collaboration with vendors and stakeholders. Proficiency in English is required.

Qualificações

• 3–5 years of IT Support experience.
• Experience in laboratory, scientific or R&D environments.
• Strong knowledge of Windows environments and application support.
• Experience with Active Directory and ITSM/CMDB tools.
• Understanding of infrastructure, networks and software deployment.
• Experience in system migration projects.
• Strong problem-solving and organizational skills.
• Ability to work independently and collaboratively.
• Professional proficiency in English.

Responsabilidades

• Deliver technical support for laboratory applications and R&D workstations.
• Manage requests for hardware, software and user accounts.
• Install, configure and update applications across their lifecycle.
• Support software deployment and packaging activities.
• Coordinate setup and delivery of laboratory and kiosk devices.
• Monitor incidents and service requests per SLA targets.
• Maintain inventory data in CMDB/Helix and AD.
• Support account administration and access reviews.
• Track software licensing usage and procurement processes.
• Contribute to Windows 10 to Windows 11 migration activities.
• Monitor KPIs and drive continuous improvement initiatives.
• Collaborate with users, technical teams, vendors and stakeholders.

Conhecimentos

IT Support

Lab/R&D IT

Windows environments

Active Directory

ITSM/CMDB

Networking basics

Independent work

English proficiency

Ferramentas

Active Directory

ITSM tools

CMDB tools

Descrição da oferta de emprego

Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands‑on support with service coordination, SLA tracking and participation in technology transformation initiatives.

Responsibilities:

• Deliver technical support for laboratory applications, R&D workstations and kiosk PCs;
• Manage requestsfor hardware, software and user account creation;
• Install, configure and update applications across their lifecycle;
• Support software deployment and application packaging activities;
• Coordinate setup and delivery of new laboratory and kiosk devices;
• Monitor and resolve incidents and service requests in line with SLA targets;
• Maintain inventory data in CMDB/Helix and Active Directory;
• Support accountadministration and periodic access reviews;
• Track software licensing usage and support procurement processes;
• Contribute to Windows 10 to Windows 11 migration activities;
• Monitor serviceKPIs and support continuous improvement initiatives;
• Collaborate with users, technical teams, vendors and stakeholders.

Profile

• 3–5 years of experience in IT Support, Workplace or End-User Computing;
• Experience supporting laboratory, scientific or R&D environments;
• Strong knowledge of Windows environments and application support;
• Experience withActive Directory and ITSM or CMDB tools;
• Understanding of infrastructure, networks and software deployment;
• Experience in system migration projects;
• Strong problem-solving and organizational skills;
• Ability to workindependently and collaboratively;
• Professional proficiency in English.

About Inetum

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Additional Information

• Laboratory applications such as ACD/Labs, OpenLab or ChemStation;
• LIMS, ELNor similar scientific systems;
• BMC Helixor equivalent tools;
• Software asset and licensing management;
• Experience in life sciences, pharmaceutical or industrial environments;
• French language.

Overview

Ai Platform Technical Support Engineer • Portuguese Republic, PT