AI Operations & Observability Analyst

JnJ India; Lisboa; Hybrid; EUR 33,000 - 53,000; Full time

Job summary

Johnson & Johnson, Lisbon, Portugal, seeks an AI Operations Analyst to manage day-to-day operational analysis for AI applications and agents. You will own observability, dashboards, incident triage, and cost reporting, collaborating with AI Operations engineers and product teams.

You will help ensure reliable, secure, and cost-effective services, contributing to operational improvements and compliance with change controls.

Qualifications

• Bachelor’s degree in CS/Engineering/Data Analytics/AI or related field.
• 3–5 years in IT operations, application support, or similar.
• Experience with dashboards, logs, metrics, and traces for incident analysis.
• Understanding of AI/ML applications and monitoring implications.
• Automation and scripting to streamline routine tasks.

Responsibilities

• Operate AI applications and agents, monitor performance, and manage dashboards.
• Investigate incidents using logs and traces; coordinate corrective actions.
• Maintain runbooks, supportability metrics, and cost visibility.
• Collaborate with AI Ops engineers and product teams on improvements.

Skills

Analytical reasoning

Scripting & automation

Dashboard & reporting

Logs, traces & metrics

Cloud services exposure

Cross-team collaboration

Education

Bachelor's degree in Computer Science, Engineering, Data Analytics, AI

Job description

Johnson & Johnson, Lisbon, Portugal, seeks an AI Operations Analyst to manage day-to-day operational analysis for AI applications and agents. You will own observability, dashboards, incident triage, and cost reporting, collaborating with AI Operations engineers and product teams.

You will help ensure reliable, secure, and cost-effective services, contributing to operational improvements and compliance with change controls.