Ads Support Specialist (Ai Company) - English Speakers

Global People Sphere; Lisboa; Presencial; EUR 14 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health and dental insurance

22 days annual leave

On-site in Lisbon

Training and onboarding

Resumo da oferta

Global People Sphere’s Ads Support Specialist role in Lisbon, Portugal requires you to help users manage their advertising experience on a global digital platform. You will investigate issues related to ad accounts, payments, access, campaigns, and platform functionality.

The ideal candidate is fluent in English, customer-focused, and capable of troubleshooting across email, chat, and phone while meeting performance targets in a 24/7 rotating-shift environment.

Qualificações

• Fluent English, written and spoken.
• Experience in Customer Service, Technical Support, Ads Support or similar advantageous.
• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset.
• Good analytical and troubleshooting skills.
• Comfortable with digital platforms and computer systems.
• Attention to detail and multi-case management.
• Willingness to work in 24/7 rotating shifts and on-site Lisbon.

Responsabilidades

• Provide support to users regarding advertisements, ad accounts, payments, account access, and platform functionality.
• Investigate customer issues and provide accurate and timely solutions.
• Assist users in understanding advertising policies, account requirements, and platform guidelines.
• Troubleshoot issues affecting ad creation, publication, billing, and account access.
• Guide users through platform features and processes.
• Help customers resolve issues independently where possible.
• Provide clear, customer-friendly solutions via email, chat, and phone.
• Deliver high-quality support while meeting productivity and quality targets.
• Escalate complex cases to specialized teams when needed.
• Ensure accurate case documentation and appropriate follow-up.
• Focus on customer satisfaction and first-contact resolution.

Conhecimentos

Fluent English

Customer service

Technical troubleshooting

Analytical skills

Multitasking

KPIs and targets

Ferramentas

CRM systems

Payments platforms

Descrição da oferta de emprego

Ads Support Specialist – English Market Location:

Lisbon, Portugal – On-site Language:

€1,248.33 gross/month + up to €200 performance bonus Meal Allowance:

Included in the total salary package Annual Leave:

22 days/year Working Hours:

40 hours/week, rotating shifts Project:

International AI & Technology Platform

About The Opportunity Join the customer support team of a leading international technology and artificial intelligence company whose products are used by millions of people around the world.

As an Ads Support Specialist, you will help users successfully manage their advertising experience on a global digital platform. You will investigate and resolve issues related to advertising accounts, payments, account access, ad campaigns, and platform functionality.

This is a great opportunity for someone interested in technology, digital advertising, customer support, and troubleshooting who wants to develop their career in an international environment.

Your Responsibilities

• Provide support to users regarding advertisements, ad accounts, payments, account access, and platform functionality.
• Investigate customer issues and provide accurate and timely solutions.
• Assist users in understanding advertising policies, account requirements, and platform guidelines.
• Troubleshoot issues affecting:
  • Ad creation
  • Ad publication
  • Billing and payments
  • Account access
• Guide users through platform features and processes.
• Help customers navigate the platform and resolve issues independently whenever possible.
• Provide clear and customer-friendly solutions through email, chat, and phone.
• Deliver high-quality customer service while meeting productivity and quality targets.
• Escalate complex cases to specialized teams when necessary.
• Ensure accurate case documentation and appropriate follow-up.
• Focus on achieving high customer satisfaction and first-contact resolution.

• Fluent English, both written and spoken.
• Previous experience in Customer Service, Technical Support, Ads Support, Content Moderation, or a similar role is an advantage.
• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset.
• Good analytical and troubleshooting skills.
• Comfortable working with digital platforms and computer systems.
• Strong attention to detail.
• Ability to manage multiple customer cases efficiently.
• Comfortable working with KPIs and quality targets.
• Willingness to work in a 24/7 rotating-shift environment.
• Willingness to work on-site in Lisbon.
• Enjoy solving customer problems.
• Are comfortable investigating issues and finding solutions.
• Have an interest in technology, digital platforms, and online advertising.
• Can remain calm and professional when dealing with complex customer situations.
• Are motivated by customer satisfaction and performance targets.
• Enjoy working in an international and multicultural environment.

Requirements You Are a Great Fit If You

Training All new employees receive comprehensive training before starting their independent activities.

Training duration 15 working days – 8 hours per day

The training includes:

• Introduction to the team and working environment.
• Training on internal software and systems.
• Comprehensive product and service training.
• Customer management training for phone, email, and chat interactions.
• Practical, on-the-job training.
• Supported transition into independent work.

The training period is proportionally compensated for candidates who successfully complete the training.

Salary & Benefits Monthly Package €1,248.33 gross/month total

This includes:

• Christmas Allowance: €78.17/month
• Performance Bonus Up to €200/month, depending on individual monthly performance.

Therefore, the total monthly package can reach up to €1,448.33, including the maximum performance bonus.

Additional Benefits

• Holiday and Christmas allowances paid monthly.
• 22 days of annual leave per year.
• Private health and dental insurance after employment contract signature, subject to eligibility requirements.
• Meal allowance paid through a prepaid meal card.
• Compensation day when working on Portuguese public holidays, subject to project conditions.
• Structured onboarding and continuous training.
• International working environment.

Working Hours

The project operates 24/7, therefore rotating shifts apply.

40 hours per week (8 hours per day, 5 days per week with rotations)

8 working hours per day

Additional 1-hour lunch break

Working schedules communicated approximately 10 days in advance

Portuguese public holidays apply.

If you work on a Portuguese public holiday, you will receive a compensation day that can be taken later, subject to project approval.

Initial employment contract with a foreseeable duration of 12 months.

Opportunity for a permanent contract after 2 years, subject to applicable conditions and performance.

Private health and dental insurance after contract signature, provided the required Portuguese NIF and Social Security number are available.

Opportunities for professional development and internal career progression.

Workplace Lisbon, Portugal – On-site

The workplace is located in the Tejo area of Lisbon, with excellent public transport connections.

Public Transport

Bus: Several Carris bus routes serve the area.

Why Join?

• Work with a leading international AI and technology company
• Gain valuable experience in digital advertising and platform support
• International English-speaking environment
• Competitive salary and performance bonus
• Private health and dental insurance
• 22 days annual leave
• Clear opportunities for long-term career development
• Convenient Lisbon location with excellent public transport

Ready to Start Your Career in Tech?

If you are fluent in English, enjoy helping customers solve problems, and are interested in technology, digital advertising, and AI, this could be the perfect opportunity for you.