Jobs in Gdynia, Poland
Remote IT Support & German-Polish Process Associate
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Integrity Consulting
Remote IT Support & German-Polish Process Associate
Job summary
A global technology services company is seeking an IT Support – Process Associate-German to provide technical solutions to clients. This role requires fluency in Polish and German, along with a solid understanding of computer systems and the ability to communicate effectively. Candidates will work remotely from Poland, with flexible shifts covering 24/7. Join a dynamic team focused on AI and technology solutions.
Benefits
Qualifications
- Very good German (min C1), Polish (min C1) and English (min B2).
- Basic understanding of computer systems, mobile devices and other tech products.
- Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.).
- Analytical thinking and self-starter.
- Good interaction skills.
- Collaborative approach.
Responsibilities
- Provide support via phone, chat, and emails, translating them according to customer requirements.
- Fix IT issues following SOPs and document all cases accurately.
- Inform management about outdated SOP information.
- Provide the right customer experience and flag additional support needs.
- Arrange schedules flexibly according to business needs.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.