HR Service Specialist - Workday

Ernst & Young Advisory Services Sdn Bhd; Łódź; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Continuous learning

Diverse culture

Job summary

EY GDS Poland is seeking an HR Service Specialist focused on Workday to support employees and managers across the lifecycle. You will use Workday or other HR systems to process transactions, maintain data, and ensure timely resolution of HR requests and cases.

You will provide first-line HR advisory, handle onboarding, changes, leaves and offboarding, and maintain data with confidentiality. Strong communication and English proficiency are essential for success.

Qualifications

• 2–3 years of experience in HR Operations or Shared Services.
• Experience delivering first-line HR support.
• Experience with Workday or other HR systems.
• Understanding of lifecycle transactions (onboarding, changes, leave, offboarding).
• Experience maintaining employee data and following workflows.
• Strong communication and customer-focused approach.
• Ability to manage multiple priorities with accuracy and confidentiality.
• Good analytical and problem-solving skills.
• Fluent English, written and spoken.

Responsibilities

• Provide first-line HR advisory to employees and managers through service channels.
• Support lifecycle processes in Workday or other HR systems, including onboarding.
• Process HR transactions following defined workflows and SLAs.
• Maintain accurate, confidential employee data.
• Manage HR cases and document actions, tracking progress.
• Guide employees on HR processes and Workday self-service.
• Prepare employee letters and process records per standards.
• Investigate issues and coordinate corrective actions.
• Escalate complex cases appropriately and ensure follow-up.
• Support continuous improvement of HR processes and data quality.

Skills

Attention to detail

Service orientation

Customer-focused

Communication

Stakeholder management

Multitasking

English fluency

Tools

Workday

Job description

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

As an HR Service Specialist with a focus on Workday, you will support employees and managers across employee lifecycle processes and provide first-line HR advisory support. You will use Workday or other HR systems to process HR transactions, maintain accurate employee data and ensure timely resolution of HR requests and cases.

Your key responsibilities

• Providing first-line HR advisory support to employees and managers through HR service channels, responding to queries related to HR processes, policies, systems and employee lifecycle activities.
• Supporting employee lifecycle processes in Workday or other HR systems, including onboarding, employee data changes, job changes, organizational changes, leaves of absence and offboarding.
• Initiating, reviewing and processing HR transactions in line with defined business processes, approval workflows and service level agreements.
• Maintaining employee records and ensuring the completeness, accuracy, consistency and confidentiality of HR data.
• Managing HR cases and requests, documenting actions taken, monitoring progress and ensuring timely communication with employees and managers.
• Guiding employees and managers on standard HR processes, Workday self-service activities and relevant policies or procedures.
• Preparing and maintaining employee documentation, letters, templates and process records in line with company standards and compliance requirements.
• Investigating transaction issues, identifying missing or incorrect information and coordinating corrective actions with relevant stakeholders.
• Escalating complex, sensitive or non-standard cases to the relevant HR teams while ensuring effective follow-up and resolution.
• Supporting continuous improvement of HR processes, data quality and employee experience.

Skills and attributes for success

To succeed in this role, you will bring strong attention to detail, a service-oriented mindset and confidence in working with HR data and processes. You are comfortable supporting employees and managers, managing multiple transactions and ensuring a high-quality HR service experience.

To qualify for the role, you must have

• 2–3 years of experience in HR Operations, HR Shared Services, Administration or a similar employee support role.
• Experience providing first-line HR support and administering one or more employee lifecycle processes.
• Experience working with Workday or other HR systems.
• Understanding of employee lifecycle transactions, including onboarding, employee changes, leave administration and offboarding.
• Experience maintaining employee data and following defined business processes and approval workflows.
• Strong communication and stakeholder management skills with a customer-focused approach.
• Ability to manage multiple priorities while maintaining accuracy, confidentiality and meeting deadlines.
• Good analytical and problem-solving skills.
• Fluent English, written and spoken.

Ideally, you’ll also have

• Practical experience with Workday HCM, Core HCM, staffing transactions, business processes or employee and manager self-service.
• Experience working in a shared services, global business services or international environment.
• Knowledge of HR data management, data quality and service delivery best practices.
• Experience supporting process improvement, documentation management or knowledge management initiatives.
• Proficiency in Microsoft Office tools, particularly Excel.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.