VP, Enterprise AI & Customer Success

Transcarent; Polska; Hybrid; PLN 300,000 - 540,000; Full time

Job summary

Transcarent is seeking a senior enterprise Customer Success leader to drive strategic transformations in health systems, plans, and providers. You will own executive relationships, develop multi-year roadmaps, and guide customers from pilots to enterprise adoption.

Leverage AI capabilities to optimize adoption, ROI, and long-term partnerships. You will build a high-performing CS organization, translate complex technology into business value, and collaborate with Product and Engineering to align

Qualifications

• 12+ years in enterprise technology, healthcare tech, SaaS, consulting, or digital transformation.
• 5+ years leading enterprise customers or Customer Success at a senior level.
• Experience with large healthcare organizations and C-suite stakeholders.
• Proven track record of retention, expansion, and strategic customer growth.
• Strong commercial and financial acumen with executive communication skills.
• Ability to translate complex technology into business value and lead high-performing teams.

Responsibilities

• Own executive relationships with strategic customers and advise CEOs, CIOs, CMIOs, CFOs, and COOs.
• Develop multi-year transformation roadmaps and lead executive business reviews.
• Drive adoption, ROI, and long-term enterprise partnerships; manage retention and expansion.
• Partner with Sales on strategy, renewals, and expansion opportunities.
• Translate customer needs into Product/Engineering priorities and build a high-performing CS organization.
• Define operating models, KPIs, forecasting, and transformation playbooks.

Skills

Executive relationships

Strategic accounts

Change management

Executive communication

AI/GenAI understanding

Job description

Transcarent is seeking a senior enterprise Customer Success leader to drive strategic transformations in health systems, plans, and providers. You will own executive relationships, develop multi-year roadmaps, and guide customers from pilots to enterprise adoption.

Leverage AI capabilities to optimize adoption, ROI, and long-term partnerships. You will build a high-performing CS organization, translate complex technology into business value, and collaborate with Product and Engineering to align