VIP Account Manager (f/m/d)

Ten Square Games S.A.; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Clear career path & Internal Mobility

Free breakfast

Relocation package

In office massage

Psychological support

Choice of hardware

Stay in the game - program for moms

Worksmile platform with benefits

Job summary

Ten Square Games is looking for a VIP Customer Support Counselor to care for our most valuable players. The role blends in-office presence in Wroclaw with two remote days, in a hybrid model designed for flexible, responsive service to top players worldwide.

You will handle VIP queries, create tailored offers, monitor issues, and collaborate with product and BI teams to optimize player satisfaction and retention. Fluency in English and strong Excel skills are required.

Qualifications

• 2+ years of experience working with customers.
• Business English proficiency required.
• Strong Excel knowledge and data-driven approach.

Responsibilities

• Taking care of VIP Player queries.
• Creating VIP-tailored offers for top customers.
• Monitoring product issues and gathering player feedback.
• Identifying issues with high-net-worth customers.
• Improving VIP customer support efficiency and processes.
• Collecting and analyzing data on customer segments.
• Evaluating VIP activities and reporting regularly.
• Collaborating with product, support, and BI teams.

Skills

Customer service

English proficiency

Analytical skills

Excel

Communication skills

Sales mindset

Tools

Helpshift

Zendesk

Job description

HYBRID WORK MODEL: 3 DAYS PER WEEK (60%) IN OUR WROCLAW OFFICE AND 2 DAYS REMOTE

About us

Hi, we are Ten Square Games , and we live games! No, not a typo - but a level up from loving! We are on a mission of giving players excellent outdoor experiences on their mobiles. With global hits, such as Fishing Clash, we know how to make the best of technology, fun, and fair play. With 77 million registered players in 2024 and 300+ people on board , we keep growing and learning, having the insatiable hunger for the next success. If you also like to explore the unknown and know how to own it, we want to work with you!

What is this job all about?

Join our team and become the counselor for our most important players!

Surrounded by flashlights and race cars – that’s our VIPs ! Or, at least, that’s how we imagine them. They come from many places around the world, have different backgrounds and occupations, but they all have one thing in common – they really love our games! And it’s your job to keep them happy! To succeed in this role, you should be patient, thorough, and result-oriented; also important is an excellent knowledge of languages, good communication skills, and… sales intuition!

What will you be doing?

Taking care of VIP Player queries;

Creating VIP-tailored promotional offers to satisfy our best customers;

Monitoring product issues, listening to player’s feedback for useful ideas;

Identifying potential issues with high-net-worth customers;

Improving the quality of VIP customer support or suggesting solutions aimed at making the customer service more efficient;

Collecting and analyzing information and data on customer segments and suggesting changes for optimization;

Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis;

Cooperating with product teams, customer support, and BI to ensure a smooth experience for our players.

What are we looking for?

At least 2 years of experience working with customers;

Business standard of English;

Battle-tested analytical skills with good knowledge of Microsoft Excel;

Excellent communication intuition, especially on Internet channels;

Ability to deliver results and outstanding services whilst working to tight timelines;

Quick to take initiative with business and have a sales-oriented approach;

Strong team player, confident and people-focused;

Customer-focused – understanding customers’ needs and providing a personalized customer support experience.

Amaze us with:

Knowledge of an additional language;

Knowledge of customer service tools (Helpshift, Zendesk);

Passion for games.

Hybrid

Player Experience

Perks for employees

Clear career path & Internal Mobility

Free breakfast

Individual and team training budget

Relocation package

In office massage

Psychological support

Choice of hardware

Stay in the game - program for moms

Worksmile platform with benefits

ESG company- wide activities

At Ten Square Games, sustainability is at the heart of how we play.

We’re not just here to make games – we’re here to make a difference.From inspiring climate awareness among players to supporting nonprofitsand putting actions that mitigate our climate impact into place, we’re all in.We’ve built an inclusive workspace where every voice counts, bringing fresh ideas to thetable and shaping the future of gaming for all.With a merit-based recruitment approach, we welcome everyone ready to help us level up.

Your Next Adventure: Join us to work on exciting projects, make an impact, and be part of the future at Ten Square Games!

How is it to work for TSG?

See our employees talk about their jobs!