VIP Marketing Coordinator - Hybrid, Events & Guest Experience

Hard Rock Digital; Polska; Hybrid; PLN 200,000 - 320,000; Full time

Benefits offered by this job

Hybrid/remote work environment

Competitive pay and benefits

Job summary

Hard Rock Digital is seeking a detail‑oriented VIP Administrative Coordinator to support the VIP team. The role involves clerical duties, coordinating guest assignments, tickets, experiences, and communications, while maintaining up‑to‑date information for guests and events.

The position requires at least a year of casino admin experience, strong computer skills, and the ability to handle confidential information. A hybrid/remote work environment and competitive compensation are offered.

Qualifications

• High School diploma or equivalent with one (1) year experience in a similar administrative role or an equivalent combination of education and experience
• One (1) year of related casino experience required along with experience with any other gaming player rating system of at least one (1) year as well
• Occasionally move light items such as event materials or gift packages, with or without reasonable accommodation
• Ability to work on a computer and review documents, reports, and event materials, with or without reasonable accommodation
• Credit Check
• Criminal Background Check
• While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)

Responsibilities

• Under the direction of Sr Director, VIP the incumbent performs multiple office activities, thereby relieving the VIP team of clerical and administrative details
• Works closely with VIP management and host team in matters relating to assignment of players and proper issuance of complimentary and ensures team has the most up to date information impacting guests
• Manage hospitality asset inventory including VIP event tickets, experiences, gifts, etc
• Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Digital departmental policies and procedures
• Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed
• Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management
• Provide information to callers, including senior management and key external sources which requires a comprehensive knowledge of company policies, practices, and operations
• Update the VIP team regularly on all areas impacting guests, including promotions, events and concerts
• Coordinates complimentary process with VIP team and other operating departments
• Produce reports as requested such as number of attendees to events and performance as affected by event
• Perform a broad range of administrative details of a highly confidential nature on a regular basis and makes independent decisions for which probable errors could result in unnecessary costs
• Greet guests and participate in social events and special promotions
• Maintain calendars for the VIP Leadership, regularly arranging for meetings, conferences, and appointments
• Arrange hotel, dining, entertainment, and travel accommodations
• Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc
• Promote positive public/employee relations at all times
• Perform all other related and compatible duties as assigned
• This is a primarily floor-based role, which involves moving around the venue and at guest events for extended periods and communicating with guests in person and by phone, with or without reasonable accommodation

Skills

Administrative experience

Casino experience

Education

High School diploma or equivalent

Job description

Hard Rock Digital is seeking a detail‑oriented VIP Administrative Coordinator to support the VIP team. The role involves clerical duties, coordinating guest assignments, tickets, experiences, and communications, while maintaining up‑to‑date information for guests and events.

The position requires at least a year of casino admin experience, strong computer skills, and the ability to handle confidential information. A hybrid/remote work environment and competitive compensation are offered.