Global Technical Support Engineer GCSS (Kraków)

Hitachi Vantara; Kraków; On-site; PLN 60,000 - 78,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellbeing benefits

Job summary

Hitachi Vantara is seeking a Technical Resource Center Analyst to deliver first‑level technical support by phone, email, chat, and ticketing systems. You will troubleshoot hardware, software, and application issues, assist with installations and configurations, and document interactions in accurate case records.

You will work independently in a fast‑paced center, manage a high volume of requests, and escalate complex problems to specialists when needed, while maintaining a strong customer

Qualifications

• Experience in a technical support, help desk, service desk, or contact center environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems and Microsoft Office applications.
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with ticketing or IT service management tools such as ServiceNow or Jira.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to customers of varying technical backgrounds.
• Strong customer service orientation and commitment to delivering a positive customer experience.
• Ability to manage multiple priorities in a fast-paced environment.
• CompTIA A+, ITIL Foundation, or similar certifications are an advantage.

Responsibilities

• Provide first-level technical support to Hitachi Vantara customers via phone, email, chat, and ticketing systems.
• Troubleshoot hardware, software, and application-related issues; support installation and configuration activities.
• Document interactions, maintain accurate case records, and escalate complex issues when required.
• Work independently with general supervision and deliver timely resolutions.

Skills

Technical support

Troubleshooting

Windows OS

Networking basics

ITSM tools (ServiceNow, Jira)

Communication skills

Customer service orientation

Multitasking

Certifications advantage

Tools

ServiceNow

Jira

Job description

Hitachi Vantara is seeking a Technical Resource Center Analyst to deliver first‑level technical support by phone, email, chat, and ticketing systems. You will troubleshoot hardware, software, and application issues, assist with installations and configurations, and document interactions in accurate case records.

You will work independently in a fast‑paced center, manage a high volume of requests, and escalate complex problems to specialists when needed, while maintaining a strong customer