Security Systems Tech Support Engineer for Sales

Kidde Global Solutions; Województwo pomorskie; On-site; PLN 127,172 - 211,954; Full time

Job summary

Kidde Global Solutions is seeking a Technical Support Engineer in Gdańsk, Poland to provide customer support for electronic security systems. This role includes answering technical questions via phone, email, and ticketing systems.

The ideal candidate will have relevant experience in the electronic security sector and professional experience with IP networking. You'll manage support requests, resolve technical issues, and maintain a high level of customer service.

Qualifications

• Experience in the electronic security sector focused on security solutions.
• Proficiency in IP networking.
• Familiarity with Microsoft Office and Windows environment.

Responsibilities

• Provide phone, email, and ticket support for electronic security products.
• Manage and prioritize customer support requests.
• Resolve complaints and technical issues with internal teams.
• Conduct site visits for product-related issues.
• Build a Knowledge Base of known applications.
• Translate technical documentation and provide technical training.

Skills

Relevant experience in the electronic security sector

Professional experience with IP networking

Good knowledge of Microsoft Office and the Windows environment

Knowledge of Kidde Global Solutions products

Patience, accuracy, and a focus on the goal

Job description

Kidde Global Solutions is seeking a Technical Support Engineer in Gdańsk, Poland to provide customer support for electronic security systems. This role includes answering technical questions via phone, email, and ticketing systems.

The ideal candidate will have relevant experience in the electronic security sector and professional experience with IP networking. You'll manage support requests, resolve technical issues, and maintain a high level of customer service.