Vaccine Customer Specialist (Multiple Locations)

Merck; Województwo mazowieckie; On-site; PLN 60,000 - 90,000; Full time

Job summary

Merck Poland is seeking a Vaccine Customer Specialist to promote our vaccines portfolio across several Polish regions. The role focuses on building professional relationships with Health Care Professionals, delivering scientifically grounded information, and achieving sales objectives within allocated budgets.

You will work in a team, plan territory activities, provide product data, and maintain CRM records, while adhering to high ethical standards.

Qualifications

• Min 2 years of experience in pharmaceutical Rx business (experience in gynecology or vaccines will be an asset)
• Positive "can do" attitude
• Willingness to keep learning
• Communicative level of English - both written and spoken
• Driving license (B) and ability to travel within territory

Responsibilities

• Plan activities within the allocated territory based on marketing strategy and collaborate with supervisor
• Manage professional interactions with targeted customers that are meaningful, up-to-date and scientifically valuable
• Provide product information aligned with marketing strategy and use promotional messages to support sales calls (Omnichannel)
• Maintain CRM records, expense reports, and post-meeting notes in a timely manner
• Demonstrate up-to-date vaccination knowledge to engage HCPs with expert product information
• Maintain high professional competence by updating knowledge in medical, policy, and product areas
• Achieve sales goals while ensuring customer experience and satisfaction per procedures
• Collaborate cross-functionally to achieve shared objectives
• Maintain and use company assets responsibly (car, computer, phone, materials)

Skills

Excellent communication

Customer focus

Team player

Self-motivated

English proficiency

Planning and organization

Problem solving

Creativity

Adaptability

Education

University degree (life science or business)

Tools

MS Office

Job description

Vaccines Sales Team in Poland is looking for highly motivated and committed candidates for the role of Vaccine Customer Specialist .

Each candidate will be responsible for one of the following locations:

• Pomorskie (Gdańsk, Słupsk)
• Kujawsko-Pomorskie (Bydgoszcz)
• Mazowieckie (Warszawa Płn.)
• Mazowieckie (Warszawa Płd.)
• Dolnośląskie (Wrocław Wsch.)
• Małopolskie (Kraków Płd.)
• Podlaskie (Białystok)

Selected candidates will be responsible for the promotion of our company Vaccines portfolio, consisting of highly innovative products preventing spreading of serious infectious diseases.

Vaccine Customer Specialist will be expected to:

• Establish and maintain meaningful professional relationships with Health Care Professionals (Medical Doctors, Nurses, Pharmacists)
• Provide expert support to the HCPs in the area of diseases prevention through vaccination with our company vaccines, to ensure customer satisfaction
• Deliver sales objectives as per allocated budget
• Act in accordance with our high ethical standards

Required qualifications:

• Min 2 years of experience in pharmaceutical Rx business (experience in gynecology or vaccines will be an asset)
• Positive "can do" attitude
• University degree (preferably life science or business)
• Self-motivated and energetic with drive to excel
• Strong scientific profile, ability to understand and discuss scientific data and arguments
• Excellent communication skills
• Customer focus, excellent customer relationship
• A team player, but also able to work autonomously in the field
• Good planning and organization, analysis and problem solving, creative thinking
• Competent presentation skills
• Willingness to keep learning
• Communicative level of English - must understand and be able to express him/herself verbally and in writing
• PC literacy - competent use of MS-Office (Word, Excel, Power Point, Outlook) in particular and IT assets in general
• Driving license [B category]

Main responsibilities of selected candidates will be as follows:

• Planning activities within the allocated territory based on marketing strategy and in close cooperation with the supervisor; creating and implement robust Territory Action. Plan in order to achieve sales objectives, in strict compliance with our procedures and ethical standards
• Managing professional interactions with targeted customers that are meaningful, up to date, scientifically valuable and relevant to each individual customer (customized/tailored), based upon understanding of the customers' needs.
• Providing product information to customers in line with marketing strategy and using recommended promotional messages to adequately support sales calls; these will include various communication channels management (Omnichannel)
• Timely handling of the administrative tasks such as capturing call activities and post-meeting notes in the CRM system, expense reports, adverse event reports, etc.
• Demonstrating up-to-date knowledge of the area of vaccination in general sufficient to enter into a meaningful professional relationship with the HCPs as well as expert product knowledge with regard to our company as well as competitive vaccines
• Maintaining high level of professional competence by continuously updating knowledge in the relevant areas (medical, communication, company policies and standards)
• Achieves sales goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures
• Close collaborate in cross-functional teams to achieve common goals
• Proper maintenance and usage of company assets: car, computer, mobile phone and promotional materials etc.

Additional location(s) Compensation Information:

Required Skills: Account Planning, Account Planning, Adaptability, Communication Management, Customer Centricity, Customer Engagement, Customer Feedback Management, Customer Management, Ethical Standards, Hospital Sales, Ideation, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Planning Ability, Presentation Delivery, Presentation Preparations, Product Information, Product Sales, Profit Planning, Results-Oriented, Sales Calls, Sales Campaigns, Sales Meetings {+ 10 more}

Employee Status: Regular

Relocation: VISA Spon