Senior Customer Representative, Companion Animal

Merck; Województwo mazowieckie; On-site; PLN 60,000 - 90,000; Full time

Job summary

Merck in Poland seeks a Senior Customer Representative, Companion Animal to drive sales growth in the Dolnośląskie region. You will maintain and expand customer relationships, deliver scientifically informed messages, and manage rebates and documents in CRM systems.

The role requires at least 2 years in field sales, a Master’s degree or relevant experience, and strong English communication. Travel within the region and autonomous field work are expected.

Qualifications

• Master's degree or relevant experience.
• Minimum of 2 years of field sales experience.
• Motivation and focus on achieving measurable results.
• Competent use of MS Office (Word, Excel, PowerPoint, Outlook) and IT
• Excellent and effective communication skills
• Communicative level of English language (verbal and written)
• Willingness to keep learning
• Team player, but autonomous in the field
• Ability to travel in the region.

Responsibilities

• Achieve or exceed sales objectives in the assigned territory at assigned business partners.
• Maintain and expand relationships with targeted customers to meet sales objectives.
• Manage targeted customer interactions that are meaningful and scientifically valuable.
• Drive customer satisfaction and loyalty for Animal Health products.
• Develop long-term professional relationships with targeted customers.
• Handle documents, rebates, discounts, and paybacks accurately.
• Coordinate with stakeholders and handle customer requests, complaints, queries.
• Communicate scientific messages aligned with the marketing strategy.
• Plan and execute territory actions using CRM and market data.
• Monitor sales results and adjust activities to reach targets.
• Perform administrative tasks in CRM, reports, and expenses.
• Manage company resources responsibly (cars, devices, materials).

Skills

Inbound Phone Sales

Industry Knowledge

Interpersonal Relationships

Lead Generation

Market Analysis

Product Knowledge

Sales Forecasting

Sales Goals

Sales Presentations

Sales Reporting

Sales Strategy

Sales Training

Technical Product Sales

Education

Master's degree or relevant experience

Tools

MS Office

Job description

Job Description

Join to our Animal Health team and as Senior Customer Representative, Companion Animal to play important role in sales development in assigned area.

We are looking for candidates in those areas:

Dolnośląskie

Your key responsibilities:

• Achieve or exceed sales objectives in the assigned territory at assigned business partners.
• Maintain and expand business relationships with targeted customers and ensures customer satisfaction, trust, and loyalty to our company Animal Health products to meet sales objectives.
• Manage targeted customer interactions that are meaningful, up-to-date, scientifically valuable, and relevant based on an understanding of the customer's needs.
• Drive targeted customer satisfaction and loyalty to our company Animal Health products.
• Engage in a long-term professional relationship with targeted customers to be considered a reliable reference in the domain of products distributed by our company.
• Manage all required documents and commercial actions in a correct and compliant way including fulfillment of documents, calculation of rebates, discounts, and paybacks.
• Keep close working relationships with other stakeholders in the area and interact if necessary, with them for handling properly targeted customer requests, complaints, queries, and all relevant sales and company interests matters.
• Communicate to targeted customers scientific messages consistent with the marketing strategy
• Actively analyze the situation in the area and seek prospective clients for cooperation.
• Use effectively captured pre- and post-call information, market research data as well as own experience to plan and execute activities in targeted customers.
• Effectively use CRM and other tools, market research data as well as own experience to develop territory action and call plans per target customer group and individual customer.
• Monitor sales results regularly and checks activity data for identifying gaps vs. targets and adjusts activities accordingly to reach or exceed expected sales targets.
• Timely performs administrative tasks such as encoding call activities and post-meeting notes in the CRM system, expense reports, pharmacovigilance reports, and all other required administrative tasks.
• Efficiently manages and takes responsibility for company resources by using them in the best way for the interest of the company that includes cars, mobile phones, computers, tablets, marketing materials, demo products, and all other entrusted goods.

You should apply if you have:

• Master's degree or any relevant experience.
• Minimum of 2 years of field sales experience.
• Demonstrated motivation and focus on achieving measurable results.
• Competent use of MS Office (Word, Excel, PowerPoint, Outlook) and IT technology in general
• Excellent and effective communication skills
• Communicative level of English language (must understand and express him/herself verbally and in writing)
• Willingness to keep learning.
• A team player, but also able to work autonomously in the field.
• Ability to travel in the region.

Apply today if you want to:

• Work in a multi-award-winning leading biopharmaceutical company
• Have an influence on business development on local market and shape the future of animal health

Required Skills:

• Inbound Phone Sales, Industry Knowledge, Interpersonal Relationships, Lead Generation, Market Analysis, Product Knowledge, Sales Forecasting, Sales Goal Achievement, Sales Presentations, Sales Reporting, Sales Strategy Development, Sales Training, Technical Product Sales

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements: Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date: 11/6/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.