Vaccine Customer Specialist (Multiple Locations)

MSD Polska; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

MSD Polska is seeking a Vaccine Customer Specialist to promote our vaccines portfolio in Poland. You will establish and maintain professional relationships with Health Care Professionals and deliver sales objectives within the assigned territory.

You will provide expert support in disease prevention through vaccination, ensuring customer satisfaction while adhering to ethical standards. A strong scientific background and excellent communication skills are essential.

Qualifications

• Minimum 2 years in pharmaceutical Rx business; experience in gynecology or vaccines is a plus.
• University degree preferably in life science or business.
• Strong communication skills and customer-focused approach.
• Willingness to continuously learn and adapt to new information.

Responsibilities

• Plan activities within the allocated territory aligned with marketing strategy.
• Manage professional interactions with targeted customers, ensuring scientific relevance.
• Provide product information and support sales calls across multiple channels.
• Handle administrative tasks in CRM, expense reports, and related duties.
• Maintain up-to-date knowledge of vaccination and product knowledge.
• Collaborate with cross-functional teams to achieve goals.
• Ensure proper use of company assets and tools.

Skills

Account planning

Communication management

Customer centricity

Interpersonal relationships

Pharma sales

Lead generation

Planning ability

Presentation

Market analysis

Scientific knowledge

Education

Bachelor degree life sciences or business

Job description

Job Description

Vaccines Sales Team in Poland is looking for highly motivated and committed candidates for the role of Vaccine Customer Specialist.

Each candidate will be responsible for one of the following locations

• Pomorskie (Gdańsk, Słupsk)
• Kujawsko-Pomorskie (Bydgoszcz)
• Mazowieckie (Warszawa Płn.)
• Mazowieckie (Warszawa Płd.)
• Dolnośląskie (Wrocław Wsch.)
• Małopolskie (Kraków Płd.)
• Podlaskie (Białystok)

Selected candidates will be responsible for the promotion of our company Vaccines portfolio, consisting of highly innovative products preventing spreading of serious infectious diseases.

Vaccine Customer Specialist will be expected to

• Establish and maintain meaningful professional relationships with Health Care Professionals (Medical Doctors, Nurses, Pharmacists)
• Provide expert support to the HCPs in the area of diseases prevention through vaccination with our company vaccines, to ensure customer satisfaction
• Deliver sales objectives as per allocated budget
• Act in accordance with our high ethical standards

Required Qualifications

• Min 2 years of experience in pharmaceutical Rx business (experience in gynecology or vaccines will be an asset)
• Positive “can do” attitude
• University degree (preferably life science or business)
• Self-motivated and energetic with drive to excel
• Strong scientific profile, ability to understand and discuss scientific data and arguments
• Excellent communication skills
• Customer focus, excellent customer relationship
• A team player, but also able to work autonomously in the field
• Good planning and organization, analysis and problem solving, creative thinking
• Competent presentation skills
• Willingness to keep learningCommunicative level of English - must understand and be able to express him/herself verbally and in writing
• PC literacy - competent use of MS-Office (Word, Excel, Power Point, Outlook) in particular and IT assets in general
• Driving license [B category]

Main Responsibilities Of Selected Candidates Will Be As Follows

• Planning activities within the allocated territory based on marketing strategy and in close cooperation with the supervisor; creating and implement robust Territory Action. Plan in order to achieve sales objectives, in strict compliance with our procedures and ethical standards
• Managing professional interactions with targeted customers that are meaningful, up to date, scientifically valuable and relevant to each individual customer (customized/tailored), based upon understanding of the customers’ needs.
• Providing product information to customers in line with marketing strategy and using recommended promotional messages to adequately support sales calls; these will include various communication channels management (Omnichannel)
• Timely handling of the administrative tasks such as capturing call activities and post-meeting notes in the CRM system, expense reports, adverse event reports, etc.
• Demonstrating up-to-date knowledge of the area of vaccination in general sufficient to enter into a meaningful professional relationship with the HCPs as well as expert product knowledge with regard to our company as well as competitive vaccines
• Maintaining high level of professional competence by continuously updating knowledge in the relevant areas (medical, communication, company policies and standards)
• Achieves sales goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures
• Close collaborate in cross-functional teams to achieve common goals
• Proper maintenance and usage of company assets car, computer, mobile phone and promotional materials etc.

Required Skills

Account Planning, Account Planning, Adaptability, Communication Management, Customer Centricity, Customer Engagement, Customer Feedback Management, Customer Management, Ethical Standards, Hospital Sales, Ideation, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Planning Ability, Presentation Delivery, Presentation Preparations, Product Information, Product Sales, Profit Planning, Results-Oriented, Sales Calls, Sales Campaigns, Sales Meetings {+ 10 more}

Employee Status

Regular

Flexible Work Arrangements

Not Applicable

Job Posting End Date

11/7/2026

A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.