Upsell Phone Sales Manager — Build a SaaS Team for Hotels

Profitroom; Polska; On-site; PLN 156,000 - 184,000; Full time

Benefits offered by this job

Retreats and events

Wedding and baby packs

Employee referral program

Medical and life insurance

Job summary

Profitroom is building an Upsell Team in Poland to grow revenue from existing clients. As Sales Manager, you will create the phone-based sales function from scratch, design processes, scripts, and a measurement culture, and own ARR and forecasts with support from Sales, Success and RevOps.

You will recruit, train, and coach a team of 5+ people, manage a high-volume telesales operation, and coordinate with HubSpot CRM and telephony tools while maintaining a client-first approach and honest

Qualifications

• At least 5 years of experience in B2B sales, including at least 2 years managing a phone sales team.
• Experience in a large organisation with a dedicated, high-volume telesales department.
• Hands-on approach: readiness to talk to clients when the situation calls for it, and the ability to show the team what good selling looks like.
• A documented track record: sales plans delivered, activity volumes, conversion rates.
• Experience building a sales process: scripts, contact cadence and client base segmentation.
• The ability to define what to measure and how (activity, funnel, conversion), and to manage a team through numbers, 1:1 meetings and coaching based on call assessments.
• Polish at native level and English at a level that allows you to work with international teams.

Responsibilities

• Build the sales team: recruitment (including taking part in final interviews), onboarding and coaching, including weekly 1:1 meetings.
• Design a repeatable phone sales process: segmentation and allocation of the client base, rhythm of contacts, qualification, offer, closing and handover to implementation.
• Monitor KPIs and progress against team goals: number of calls and contacts made, base coverage, call quality and financial results broken down by service.
• Assess the quality of calls, give concrete feedback and ensure CRM usage.
• Create and keep optimising the sales scripts.
• Analyse results, optimise processes and prepare reports based on CRM data.
• Define together with RevOps what we measure in HubSpot and how (telephony, call recording, reports). RevOps carries out the technical implementation.
• Stay close to sales: when needed, talk to clients yourself and close the harder deals.
• Own the team's ARR result and sales forecast.
• Agree rules of cooperation with Customer Success: who contacts the client, exclusion lists, and how information is passed on after each call.
• Propose the compensation model and targets for the team.
• Keep selling honest: our clients are a small, closely connected market, so the quality of every conversation matters as much as volume.

Skills

B2B sales

Phone sales management

Telesales team leadership

Sales process design

KPI and analytics

Polish native

English communication

HubSpot CRM

Call recording tools

Tools

HubSpot CRM

Call recording tools

Job description

Profitroom is building an Upsell Team in Poland to grow revenue from existing clients. As Sales Manager, you will create the phone-based sales function from scratch, design processes, scripts, and a measurement culture, and own ARR and forecasts with support from Sales, Success and RevOps.

You will recruit, train, and coach a team of 5+ people, manage a high-volume telesales operation, and coordinate with HubSpot CRM and telephony tools while maintaining a client-first approach and honest