Trust & Safety Specialist (Content Moderator) with Portuguese

Accenture Poland; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Accenture Poland is seeking a Trust & Safety analyst to analyze and review user profiles, audio, videos, and text content. You may review content to ensure safety and adhere to client guidelines, using specialized tools and processes.

The role involves staying informed on AI moderation trends, handling potentially disturbing content, and collaborating with the team to develop best practices for responsible AI governance. Strong English and Portuguese proficiency is required.

Qualifications

• Excellent comprehension, communication, English and Portuguese skills.
• Strong coping, emotional resilience, and stress-management skills.

Responsibilities

• Review, classify and/or remove content according to client guidelines using specified tools and channels.
• Stay up-to-date with industry trends, generative AI shortcomings and content moderation developments.
• Investigate, resolve, and relay complex content issues to the Trust & Safety team.
• Develop and execute prompts to interrogate large language models on responsible AI topics.
• Analyze model responses for appropriateness and compliance with guidance.
• Collaborate with team members to build a comprehensive understanding of responsible AI issues.
• Contribute to development of best practices and guidelines for content moderation and governance.

Skills

English proficiency

Portuguese proficiency

Resilience

Job description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Accenture’s Trust & Safety team serves as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI. You will deliver value to our clients while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g. graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, and provides valuable skills to promote individual and collective well‑being.

Role Details And Key Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels. Understand and remain updated on changing client policies and guidelines.
• Stay up‑to‑date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimerS to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Basic Qualifications / Skills Needed

• Excellent comprehension, communication, English and Portuguese skills
• Strong coping, emotional resilience, and stress‑management skills