Trust & Safety Specialist (Content Moderator) with Portuguese

af; Kraków; On-site; PLN 85,000 - 120,000; Full time

Benefits offered by this job

Buddy support

Career development

Inclusive culture

Work-life balance

Private medical care

Life insurance

Referral bonuses

Job summary

Accenture Kraków is seeking a Trust & Safety specialist to analyze and review user profiles, audio, video, and text content, following client guidelines and internal policies. You will work with a variety of tools and collaborate with the team to resolve issues and implement responsible AI practices.

This role exposes you to potentially disturbing content and requires resilience, strong English and Portuguese communication, and the ability to adapt to rotating shifts across a 7-day schedule.

Qualifications

• Excellent comprehension, communication, English and Portuguese skills.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Availability to work from the office (Kraków) and willingness to work on a rotating schedule across 7-day work week - morning, evening or night shifts (depending on project needs)

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Skills

English

Portuguese

Stress management

Attention to detail

Critical thinking

Job description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Accenture’s Trust & Safety team serves as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI. You will deliver value to our clients while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.This is meaningful work that helps keep the internet safe and responsible. It may also be challenging at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g. graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, and provides valuable skills to promote individual and collective well‑being.

Qualification

Role Details and Key ResponsibilitiesReview, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels. Understand and remain updated on changing client policies and guidelines.Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance.Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Basic Qualifications / Skills Needed

• Excellent comprehension, communication, English and Portuguese skills
• Strong coping, emotional resilience, and stress‑management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.
• Availability to work from the office (Kraków) and willingness to work on a rotating schedule across 7-day work week - morning, evening or night shifts (depending on project needs)

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

What can we offer

• Using foreign language and new technology solutions daily, cooperating with various global Clients
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents.
• In our culture of equality, people are truly valued for their differences and free to be who they are
• Our commitment to communities means providing opportunities for growth to individuals from different backgrounds.
• We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
• Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees