Trust & Safety Specialist (Content Moderator) with Portuguese

4901 Accenture Services Sp.zoo Company; Kraków; On-site; PLN 45,000 - 70,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee share purchase plan

Paid referral program

Flexible work-life balance

Job summary

Accenture in Kraków seeks a Trust & Safety specialist to review, classify, and resolve content according to client guidelines, with exposure to potentially disturbing material. You will work on AI responsiveness, policy interpretation, and cross-functional collaboration in a dynamic, security-focused team.

Hybrid/remote not offered; office-based with rotating shifts across a 7-day week. The role emphasizes resilience, strong English and Portuguese skills, and meticulous analysis to protect

Qualifications

• Excellent comprehension, communication, English and Portuguese skills.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.
• Availability to work from the office in Kraków and willingness to work on a rotating schedule across a 7‑day work week, including morning, afternoon, and night shifts, as well as weekends and public holidays.
• Due to client‑specific requirements, hybrid or remote work is not possible for this role.

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Skills

English

Portuguese

Emotional resilience

Attention to detail

Critical thinking

Decision making

Communication skills

Job description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Accenture’s Trust & Safety team serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI. You will deliver value to our clients while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns. This is meaningful work that helps keep the internet safe and responsible. It may also be challenging at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g. graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, and provides valuable skills to promote individual and collective well‑being.

Role Details and Key Responsibilities

Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels. Understand and remain updated on changing client policies and guidelines. Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team. Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas. Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance. Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses. Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Basic Qualifications / Skills Needed

Excellent comprehension, communication, English and Portuguese skills. Strong coping, emotional resilience, and stress-management skills. Excellent comprehension, communication, and language skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong attention to detail. Comfort synthesizing and analyzing information from multiple streams. Strong critical thinking and decision‑making skills. Availability to work from the office in Kraków and willingness to work on a rotating schedule across a 7‑day work week, including morning, afternoon, and night shifts, as well as weekends and public holidays. Due to client‑specific requirements, hybrid or remote work is not possible for this role.

Preferred Qualifications

Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture. High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

What can we offer:

• Full-time employment contract. Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co‑financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card).
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents.
• In our culture of equality, people are truly valued for their differences and free to be who they are.
• A flexible approach that allows an appropriate work‑life balance where sports activities, outings, volunteering initiatives are part of our regular day‑to‑day life.
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture