Trilingual Support Specialist – German/French/Spanish

Packhelp, Inc.; Warszawa; On-site; PLN 52,000 - 76,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Mental health support

MultiSport card

Performance-based pay raises

Referral bonuses

Career development budget

Remote work up to 90 days per year

26 vacation days + Better Future Day

Job summary

Packhelp, Inc. is seeking a Customer Support Specialist with German, French, or Spanish to join our Warsaw HQ. You will ensure high customer satisfaction by resolving inquiries across email, chat, and calls, and by collaborating with internal teams to streamline service delivery.

The role emphasizes empathy, problem-solving, and strong communication, with opportunities to work remotely part-time and grow within a fast-moving startup.

Qualifications

• Fluent English and either German, French or Spanish is required.
• Previous experience in a customer-facing role is a plus.
• Desire to work in a result-driven startup.
• Excellent written and verbal communication.
• Problem-solving mindset.
• Empathy and positive customer attitude.
• Ability to work independently and in a team.
• Eagerness to learn.
• Open mind and ability to work in a fast-paced environment.
• Fluency in Polish.
• Flexible hours and remote work possibility.
• Access to up-to-date tools including Macbook and industry software.
• Private healthcare, life insurance, mental health support, MultiSport card.
• Performance-based pay raises and referral bonuses.
• Career development through workshops and learning budget.
• Remote work up to 90 days per year.
• 26 vacation days plus one Better Future Day.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through email, chat and calls.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job description

Packhelp, Inc. is seeking a Customer Support Specialist with German, French, or Spanish to join our Warsaw HQ. You will ensure high customer satisfaction by resolving inquiries across email, chat, and calls, and by collaborating with internal teams to streamline service delivery.

The role emphasizes empathy, problem-solving, and strong communication, with opportunities to work remotely part-time and grow within a fast-moving startup.