Customer Support Specialist with German, French or Spanish

Packhelp, Inc.; Warszawa; On-site; PLN 52,000 - 76,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Mental health support

MultiSport card

Performance-based pay raises

Referral bonuses

Career development budget

Remote work up to 90 days per year

26 vacation days + Better Future Day

Job summary

Packhelp, Inc. is seeking a Customer Support Specialist with German, French, or Spanish to join our Warsaw HQ. You will ensure high customer satisfaction by resolving inquiries across email, chat, and calls, and by collaborating with internal teams to streamline service delivery.

The role emphasizes empathy, problem-solving, and strong communication, with opportunities to work remotely part-time and grow within a fast-moving startup.

Qualifications

• Fluent English and either German, French or Spanish is required.
• Previous experience in a customer-facing role is a plus.
• Desire to work in a result-driven startup.
• Excellent written and verbal communication.
• Problem-solving mindset.
• Empathy and positive customer attitude.
• Ability to work independently and in a team.
• Eagerness to learn.
• Open mind and ability to work in a fast-paced environment.
• Fluency in Polish.
• Flexible hours and remote work possibility.
• Access to up-to-date tools including Macbook and industry software.
• Private healthcare, life insurance, mental health support, MultiSport card.
• Performance-based pay raises and referral bonuses.
• Career development through workshops and learning budget.
• Remote work up to 90 days per year.
• 26 vacation days plus one Better Future Day.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through email, chat and calls.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job description

Customer Support Specialist with German, French or Spanish

Customer Support new. After Sales ·

Operations ·

Warsaw HQ

Place of work:Warsaw

About us:

Meet Packhelp. We're an international group of over 160 professionals who are helping nearly 50,000 companies across the World. On the outside, we’re a packaging company, but look a little closer, and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.

We are looking for a Customer SupportSpecialist who is passionate about customer service, enjoys problem-solving, and collaborate closely with internal teams to ensure smooth processes and high customer satisfaction.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through email, chat and calls
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Requirements:

• Fluent English and one from following: German, French or Spanish are a must
• Previous experience in a customer-facing position would be a plus
• Desire to work in a result-driven start-up
• Great written and verbal communication skills
• Problem-solving mindset
• Empathy and positive attitude toward customers
• Ability to work both independently and in a group
• Eagerness to learn
• An open mind and the ability to work in a fast-paced environment
• Fluency in Polish
• Elastic working hours – here comes work-life balance and possibility to work remote
• The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software
• Health & Wellness – private healthcare, life insurance, mental health support, and a subsidized MultiSport card
• Fair compensation – performance-based pay raises and bonuses for employee referrals
• Career development – internal workshops, training sessions, and learning budget
• Work from the places you love most – possibility to work remotely from anywhere in the world for up to 90 days a year****
• Vacation & time off – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place

More about us:

We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity, speeds up packaging development, and automates mundane tasks. Above all else, we help connect brands with sustainable yet affordable packaging solutions.

While Packhelp HQ is based in Poland, our thriving community of product engineers, creatives, marketers, and more work around the globe in countries such as Spain, France, and the Netherlands. In 2021, we revamped the Packhelp office to be an inclusive, supportive, and engaging space, no matter where our awesome employees are based. Come and see for yourself!

IMPORTANT:

Packhelp only contacts candidates via email or phone. We do not use external providers to process candidates’ offer letters, nor do we require an upfront payment to participate in our recruitment process. If you come across a similar situation, please report it to the relevant authorities.