Travel Advisor with Russian

Concentrix; Gliwice; On-site; PLN 51,000 - 61,000; Full time

Benefits offered by this job

Salary: 5,000 PLN gross monthly

Hourly contract: 32 PLN/hour

Job summary

Concentrix in Katowice is seeking a full-time customer support specialist fluent in Russian (C1) and English (B2). You will engage travelers across phone, chat, and email, delivering proactive service while protecting sensitive information. The role offers a modern office environment, comprehensive training, and growth opportunities within an international team.

Join a company that values enthusiasm, flexibility for weekend/holiday shifts, and a strong commitment to customer experiences.

Qualifications

• Linguistic Fluency: With Russian at C1 and English at B2, you will navigate daily conversations with ease.
• Positive energy and a genuine desire to help others will shine through.
• Flexible hours including weekends and holidays.
• Office in Katowice with a supportive team.

Responsibilities

• Engage with travelers via phone, chat, and email.
• Deliver proactive, patient customer care to ensure everyone feels heard.
• Safeguard sensitive information and maintain trust in all interactions.
• Join a dynamic team focused on delivering outstanding customer experiences.

Job description

• Connecting Across Channels: Engage with travelers via phone, chat, and email, making every interaction a step into their next great story. Whether inbound or outbound, your communication will be the bridge between dreams and reality.
• Delivering Exceptional Experiences: Your proactive, patient approach will make each customer feel heard and valued.
• Guarding Trust: Safeguard sensitive information with professionalism, ensuring trust is the cornerstone of every interaction.
• Collaborative Excellence: Join a dynamic team, where passion meets purpose, and together, strive to deliver outstanding customer experiences.

Our requirements

• Linguistic Fluency: With Russian at C1 and English at B2, you will navigate daily conversations with ease, turning language into a tool for adventure.
• Positive Energy: Your genuine desire to help others will shine through, creating memorable experiences.
• Flexible Spirit: Embrace the adventure of working flexible hours, including weekends and holidays.
• Office Enthusiasm: Thrive in our modern Katowice office, where inspiration and a supportive team surround you.

What we offer

• Stability & Benefits: A solid foundation of full‑time employment with competitive perks awaits you.
• Dynamic Workspace: Our vibrant Katowice office is your launchpad, equipped for success and growth.
• Comprehensive Training: Dive into hands‑on training, preparing you for every customer interaction.
• Supportive Team: Join an international family that values your contribution and fosters your professional development.
• Growth Opportunities: Climb the career ladder or explore new roles within the company. We believe in nurturing talent from within.
• 5 000 zł gross / mth. | contract of employment or 32 zł / hour civil contract