Travel Advisor with Russian

Concentrix; Bieruń; On-site; PLN 52,000 - 59,000; Full time

Benefits offered by this job

Stability & Benefits

Dynamic Workspace

Comprehensive Training

Supportive Team

Growth Opportunities

Job summary

Concentrix in Katowice, Poland, is seeking a multilingual customer support professional to engage travelers across phone, chat, and email, guiding them through their journeys with care and responsiveness. The role emphasizes delivering exceptional experiences, protecting sensitive information, and collaborating with an international team to create memorable interactions.

We offer full-time employment at a vibrant, modern Katowice office with comprehensive training, stability, and opportunities

Qualifications

• Linguistic fluency in Russian (C1) and English (B2).
• Positive energy and willingness to help others.
• Flexible schedule including weekends and holidays.

Responsibilities

• Engage travelers across phone, chat, and email as a bridge between their journeys and experiences.
• Provide proactive, patient customer service to make interactions feel heard and valued.
• Safeguard sensitive information with professionalism and trust.
• Collaborate with a dynamic team to deliver outstanding customer experiences.

Skills

Linguistic fluency

Positive energy

Flexible spirit

Office enthusiasm

Job description

• Connecting Across Channels: Engage with travelers via phone, chat, and email, making every interaction a step into their next great story. Whether inbound or outbound, your communication will be the bridge between dreams and reality.


• Delivering Exceptional Experiences: Your proactive, patient approach will make each customer feel heard and valued.


• Guarding Trust: Safeguard sensitive information with professionalism, ensuring trust is the cornerstone of every interaction.


• Collaborative Excellence: Join a dynamic team, where passion meets purpose, and together, strive to deliver outstanding customer experiences.

Our requirements

• Linguistic Fluency: With Russian at C1 and English at B2, you will navigate daily conversations with ease, turning language into a tool for adventure.


• Positive Energy: Your genuine desire to help others will shine through, creating memorable experiences.


• Flexible Spirit: Embrace the adventure of working flexible hours, including weekends and holidays.


• Office Enthusiasm: Thrive in our modern Katowice office, where inspiration and a supportive team surround you.

What we offer

• Stability & Benefits: A solid foundation of full-time employment with competitive perks awaits you.


• Dynamic Workspace: Our vibrant Katowice office is your launchpad, equipped for success and growth.


• Comprehensive Training: Dive into hands-on training, preparing you for every customer interaction.


• Supportive Team: Join an international family that values your contribution and fosters your professional development.


• Growth Opportunities: Climb the career ladder or explore new roles within the company. We believe in nurturing talent from within.


• 5 000 zł gross / mth. | contract of employment or 32 zł / hour civil contract