Transition Lead: Managed Services Onboarding

PwC; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work model

Training & certifications

Medical & wellbeing program

Custom benefits package

Volunteering hours

Birthday Day off

Referral program

Job summary

PwC Poland's Application Evolution Services team is seeking a Transition Manager to lead end-to-end transitions for AES Managed Services engagements, coordinating onboarding, governance, and readiness. You will mobilize delivery teams, manage risks, and coordinate cross-functional and cross-territory stakeholders to ensure smooth handovers.

Join PwC to drive transition excellence with a strong focus on client onboarding, service activation, and continuous improvement across AES and MSO operating

Qualifications

• Experience leading service transitions, outsourcing transitions or Managed Services implementations.
• Experience managing client onboarding and operational service activation.
• Experience coordinating knowledge transfer, service setup and operational readiness activities.
• Strong project and stakeholder management skills.
• Experience coordinating cross-functional and geographically distributed teams.
• Experience managing risks, issues, dependencies, and escalations.
• Understanding of Managed Services operating models.
• Strong planning, organization, communication skills and problem-solving skills.

Responsibilities

• Lead end-to-end transition lifecycle for AES Managed Services engagements.
• Define and manage transition scope, plans, milestones, dependencies, risks and readiness criteria.
• Lead client and service onboarding into AES and MSO operating model.
• Mobilize the required delivery organization by triggering and coordinating MSO processes, including recruitment, staffing, team onboarding, training, and access provisioning.
• Plan and coordinate knowledge transfer between implementation teams, clients, incumbent providers and Managed Services teams.
• Coordinate Shadow, Reverse Shadow, service rehearsal and Hypercare as applicable to the agreed transition approach.
• Establish transition governance, including roles and responsibilities, reporting routines, decision forums, escalation paths, and stakeholder communication.
• Ensure operational readiness before go-live, including required people, processes, tools, accesses, documentation, runbooks and support procedures.
• Facilitate readiness reviews, quality gates and transition sign-off based on agreed acceptance criteria.
• Monitor and manage transition risks, issues, assumptions, dependencies, and open decisions, ensuring timely escalation and resolution.
• Coordinate cross-functional and cross-territory stakeholders, including client teams, AES, MSO, Service Delivery Managers, delivery centers and external providers.
• Support service stabilisation after go-live and manage the structured handover to the Service Delivery Manager and business-as-usual operations.
• Capture lessons learned and provide structured feedback to support the improvements of AES and MSO transition templates, checklists and practices.

Skills

Transition management

Stakeholder management

Project management

Cross-functional coordination

Risk management

Client onboarding

Knowledge transfer planning

Change management

Tools

ServiceNow

ITIL

Job description

PwC Poland's Application Evolution Services team is seeking a Transition Manager to lead end-to-end transitions for AES Managed Services engagements, coordinating onboarding, governance, and readiness. You will mobilize delivery teams, manage risks, and coordinate cross-functional and cross-territory stakeholders to ensure smooth handovers.

Join PwC to drive transition excellence with a strong focus on client onboarding, service activation, and continuous improvement across AES and MSO operating