Trade Operations & Client Service Lead (Flexible)

Standard Chartered; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working

Wellbeing platform

Learning culture

Inclusive culture

Job summary

Standard Chartered in Warsaw is seeking a Client Service Manager, Trade Operations, to lead exceptional trade operations and deliver premier client service for key Trade Finance clients in Germany. You will manage complex transactions, ensure compliance with policies, and advise Relationship Managers.

The role emphasizes risk mitigation, process improvement, and strong governance across daily operations, with multilingual collaboration and opportunity to work across cross-functional teams.

Qualifications

• Minimum 8 years of Trade operations or Trade Finance experience.
• Experience managing complex international trade transactions.
• Experience working with Relationship Managers, clients, and cross-functional stakeholders.
• Experience in operational risk management and control environments.
• Experience in process improvement and operational excellence initiatives.
• CDCS/CSDG Trade Certification from ICC.
• German (preferred for client service management).
• Languages: English (required).

Responsibilities

• Deliver exceptional trade operations and client service management for key and premier Trade Finance clients in Germany.
• Manage complex trade transactions while ensuring compliance with internal policies, operational controls, and international trade rules.
• Act as a trusted advisor to Relationship Managers, Product Managers, and clients by providing trade finance expertise and transaction structuring support.
• Drive service excellence, risk mitigation, and continuous process improvement to support customer satisfaction and business growth.
• Manage client servicing activities for key and premier Trade Finance customers.
• Act as the primary point of contact for customer enquiries, transaction-related issues, and document discrepancies.
• Ensure service delivery meets or exceeds agreed service standards and customer expectations.
• Support Relationship Managers with product expertise and client engagement.
• Manage and monitor processing of trade finance transaction to ensure timely and accurate execution.
• Prioritise transactions to achieve service standards and operational objectives.
• Ensure adherence to Bank policies, operational procedures, and control requirements.
• Support continuity of operations and stakeholder management
• Assess, identify, and mitigate risks associated with Trade Finance transactions.
• Monitor key operational reports and transaction activities to ensure compliance and control effectiveness.
• Maintain strong governance and risk management practices across daily operations.
• Escalate and resolve conduct, compliance, and operational risk concerns appropriately.
• Identify process re-engineering opportunities to improve efficiency, quality, and cost effectiveness.
• Support implementation of best practices and continuous improvement initiatives.
• Contribute ideas and recommendations to improve trade operations capabilities and service quality.
• Build effective working relationships with clients, relationship Managers, Trade Services, GBS teams, and internal partners.
• Collaborate with cross-functional stakeholders to ensure seamless service delivery and issue resolution.
• Support cross-selling opportunities and promote trade finance solutions where appropriate.

Skills

English

German (preferred)

French/Spanish (advantage)

Education

CDCS/CSDG Trade Certification from ICC

Job description

Standard Chartered in Warsaw is seeking a Client Service Manager, Trade Operations, to lead exceptional trade operations and deliver premier client service for key Trade Finance clients in Germany. You will manage complex transactions, ensure compliance with policies, and advise Relationship Managers.

The role emphasizes risk mitigation, process improvement, and strong governance across daily operations, with multilingual collaboration and opportunity to work across cross-functional teams.