Client Service Manager, Trade Operations

Standard Chartered; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working

Wellbeing platform

Learning culture

Inclusive culture

Job summary

Standard Chartered in Warsaw is seeking a Client Service Manager, Trade Operations, to lead exceptional trade operations and deliver premier client service for key Trade Finance clients in Germany. You will manage complex transactions, ensure compliance with policies, and advise Relationship Managers.

The role emphasizes risk mitigation, process improvement, and strong governance across daily operations, with multilingual collaboration and opportunity to work across cross-functional teams.

Qualifications

• Minimum 8 years of Trade operations or Trade Finance experience.
• Experience managing complex international trade transactions.
• Experience working with Relationship Managers, clients, and cross-functional stakeholders.
• Experience in operational risk management and control environments.
• Experience in process improvement and operational excellence initiatives.
• CDCS/CSDG Trade Certification from ICC.
• German (preferred for client service management).
• Languages: English (required).

Responsibilities

• Deliver exceptional trade operations and client service management for key and premier Trade Finance clients in Germany.
• Manage complex trade transactions while ensuring compliance with internal policies, operational controls, and international trade rules.
• Act as a trusted advisor to Relationship Managers, Product Managers, and clients by providing trade finance expertise and transaction structuring support.
• Drive service excellence, risk mitigation, and continuous process improvement to support customer satisfaction and business growth.
• Manage client servicing activities for key and premier Trade Finance customers.
• Act as the primary point of contact for customer enquiries, transaction-related issues, and document discrepancies.
• Ensure service delivery meets or exceeds agreed service standards and customer expectations.
• Support Relationship Managers with product expertise and client engagement.
• Manage and monitor processing of trade finance transaction to ensure timely and accurate execution.
• Prioritise transactions to achieve service standards and operational objectives.
• Ensure adherence to Bank policies, operational procedures, and control requirements.
• Support continuity of operations and stakeholder management
• Assess, identify, and mitigate risks associated with Trade Finance transactions.
• Monitor key operational reports and transaction activities to ensure compliance and control effectiveness.
• Maintain strong governance and risk management practices across daily operations.
• Escalate and resolve conduct, compliance, and operational risk concerns appropriately.
• Identify process re-engineering opportunities to improve efficiency, quality, and cost effectiveness.
• Support implementation of best practices and continuous improvement initiatives.
• Contribute ideas and recommendations to improve trade operations capabilities and service quality.
• Build effective working relationships with clients, relationship Managers, Trade Services, GBS teams, and internal partners.
• Collaborate with cross-functional stakeholders to ensure seamless service delivery and issue resolution.
• Support cross-selling opportunities and promote trade finance solutions where appropriate.

Skills

English

German (preferred)

French/Spanish (advantage)

Education

CDCS/CSDG Trade Certification from ICC

Job description

Client Service Manager, Trade Operations

• Deliver exceptional trade operations and client service management for key and premier Trade Finance clients in Germany.
• Manage complex trade transactions while ensuring compliance with internal policies, operational controls, and international trade rules.
• Act as a trusted advisor to Relationship Managers, Product Managers, and clients by providing trade finance expertise and transaction structuring support.
• Drive service excellence, risk mitigation, and continuous process improvement to support customer satisfaction and business growth.

Key Responsibilities

• Manage client servicing activities for key and premier Trade Finance customers.
• Act as the primary point of contact for customer enquiries, transaction-related issues, and document discrepancies.
• Ensure service delivery meets or exceeds agreed service standards and customer expectations.
• Support Relationship Managers with product expertise and client engagement.
• Manage and monitor processing of trade finance transaction to ensure timely and accurate execution.
• Prioritise transactions to achieve service standards and operational objectives.
• Ensure adherence to Bank policies, operational procedures, and control requirements.
• Support continuity of operations and stakeholder management
• Assess, identify, and mitigate risks associated with Trade Finance transactions.
• Monitor key operational reports and transaction activities to ensure compliance and control effectiveness.
• Maintain strong governance and risk management practices across daily operations.
• Escalate and resolve conduct, compliance, and operational risk concerns appropriately.
• Identify process re-engineering opportunities to improve efficiency, quality, and cost effectiveness.
• Support implementation of best practices and continuous improvement initiatives.
• Contribute ideas and recommendations to improve trade operations capabilities and service quality.
• Build effective working relationships with clients, relationship Managers, Trade Services, GBS teams, and internal partners.
• Collaborate with cross-functional stakeholders to ensure seamless service delivery and issue resolution.
• Support cross-selling opportunities and promote trade finance solutions where appropriate.

Qualifications

• Minimum 8 years of Trade operations or Trade Finance experience.
• Experience managing complex international trade transactions.
• Experience working with Relationship Managers, clients, and cross-functional stakeholders.
• Experience in operational risk management and control environments.
• Experience in process improvement and operational excellence initiatives.
• CDCS/ CSDG Trade Certification from ICC
• Relevant banking, finance, or trade operations qualifications advantageous.
• German (preferred for client service management)
• French/ Spanish would be advantage
• Languages: English (required)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.