Technology Operations Coordinator

AmRest Holdings SE; Gdańsk; On-site; PLN 120,000 - 180,000; Full time

Job summary

Wakacje.pl seeks a highly organized Technology Operations Coordinator to act as the operational partner to our Group CTO and Leadership. You will own day-to-day logistics, from All-Hands and workshops to managing invoices and budgets, while also building real-time dashboards and executive reports using AI and Jira data.

In this role you will translate raw IT metrics into clear insights and professional presentations for the executive team.

Qualifications

• 3+ years in IT Operations, PMO Analytics, or executive/business support in IT.
• Fluent English (spoken and written) mandatory.
• Strong analytical mindset and ability to use AI tools to analyze metrics.

Responsibilities

• Group CTO Support & Department Operations: manage daily IT department logistics, meeting summaries, action tracking, events, invoices and budgets.
• Data Analytics, AI & Executive Reporting: build real-time dashboards, prepare management presentations and reports using Jira/Confluence and AI tools.
• Translate IT metrics into clear, professional reports and presentations for C-level management.

Skills

PMO Analytics

Executive Support

Analytical Mindset

PowerPoint Pro

Excel Pro

English Fluent

AI Utilization

Data Visualization

Stakeholder Management

Tools

PowerPoint

Excel

Job description

About Wakacje.pl:

We are an organization that has been fulfilling the travel dreams of Poles for 25 years. Wakacje.pl is the largest e-commerce platform in Poland and a network of travel agencies offering a wide range of travel products. Since 2015, we have been part of Wirtualna Polska Holding – the largest Polish group of media and e-commerce companies. At Wakacje.pl, we offer thousands of domestic and international trips, as well as travel insurance, airport parking, and holiday vouchers. We constantly expand our offer to best meet our customers' needs. If you approach life with#ENERGY, value#HONESTY AND OPENNESS, focus on#CUSTOMER UNDERSTANDING and#COLLABORATION at work, carry out your tasks with high#EFFICIENCY and#RESPONSIBILITY, and want to play a key role in making us#INNOVATIVE– join us!

About us:

We are a growing team of over 100 IT specialists, including Developers, DevOps Engineers, Testers, Project Managers, Architects, and Analysts. We're driven by passion and engagement and prioritize a culture of open communication. A commitment to high code quality, robust test automation, and efficient processes is at the core of what we do. We work in Scaled Agile Framework (SAFe).

Who we are looking for?

We are looking for a highly organized, data-driven Technology Operations Coordinator to act as a operational partner to our Group CTO and Leadership. In this role you will be the central hub for all technology operations, department analytics, and executive reporting.

Your mission is twofold: on one hand you will take full ownership of the department's day-to-day logistics – from organizing All-Hands and tech workshops to managing technology invoices and budgets. On the other hand, you will leverage AI and data from Jira to build real-time executive dashboards, prepare management presentations, and reports.

If you have a strong analytical mind, excel at tracking metrics, and are not afraid to roll up your sleeves to handle the operational and administrative "behind-the-scenes" work in a dynamic product company, this role is for you.

Technology Operations Coordinator

Key responsibilities

Group CTO Support & Department Operations

• Managing the daily operational flow of the technology department and taking ownership of ad-hoc administrative tasks.
• Capture comprehensive summaries from executive and cross-functional meetings, maintain a centralized decision log, and assertively track action points to ensure timely execution
• Organize, coordinate, and facilitate department-wide events, including All-Hands meetings, technical workshops.
• Manage financial administration: process and approve invoices, track department budgets, and prepare cost summaries.
• Assist in executive calendar alignment, ensuring the CTO's time is prioritized around key strategic initiatives.
• Organize and facilitate quarterly planning sessions, requirements gathering, and prioritization workshops.

Data Analytics, AI & Executive Reporting

• Prepare reports and analytics to monitor department efficiency by using Jira and other systems to ensure complexity.
• Work with Jira workflows and Confluence spaces across all engineering teams, standardizing them to ensure consistent data collection.
• Leverage AI tools and modern analytics to generate high-quality progress reports, executive summaries, and dynamic management presentations.
• Build, maintain, and own real-time performance dashboards for the CTO and leadership team.
• Translate raw data into clear, actionable insights, highlighting operational bottlenecks and project milestones.

Requirements

• 3+ years of experience in IT Operations, PMO Analytics, or acting as a highly analytical Executive/Business Assistant within an IT department.
• Product Company Background: Proven experience working in a product-led company (developing its own internal products or SaaS solutions).
• Fluent English (both spoken and written) is mandatory, as you will work in an international environment.
• Strong Analytical Mindset & AI Utilization: Proven ability to work with raw data and leverage modern AI tools to analyze metrics, generate reports, and streamline daily operations.
• Executive Presentation Skills: Exceptional ability to translate complex IT metrics into clear, professional reports and presentations for C-level management (expert level in PowerPoint and Excel).
• Assertive & Accountable: You possess a strong personality. You are capable of holding Engineering Managers and teams accountable for time-tracking, reporting standards, and deadlines without needing the CTO to intervene.
• "Right-Hand" Mentality: You bring a pragmatic, hands‑on approach to your work. No task is too small - you are just as dedicated to running complex analytical reports as you are to maintaining a decision log and organizing department logistics.
• Highly Organized: Exceptional ability to multitask, proactively identify missing data, and keep the IT department running smoothly behind the