Technical Training Specialist - Poland

Sungrow Europe - Welcome traveler!; Warszawa; On-site; PLN 169,635 - 254,452; Full time

Job summary

Sungrow Europe sucht einen Technischen Schulungsspezialisten in Warschau, Polen. In dieser Rolle sind Sie für die Entwicklung und Durchführung von Schulungsprogrammen für unsere Produkte verantwortlich, während Sie eng mit verschiedenen Teams zusammenarbeiten.

Sie sollten einen Abschluss in Elektrotechnik oder einem verwandten Bereich haben und über ausgezeichnete Kommunikationsfähigkeiten verfügen. Gelegentliche Reisebereitschaft wird erwartet. Sungrow bietet eine unterstützende Umgebung und Möglichkeiten zur Fachentwicklung.

Qualifications

• Abschluss oder Studium in einem technischen oder wirtschaftsnahen Bereich.
• Gutes Verständnis von Verteilungsprodukten und -systemen.
• Erfahrung in der Arbeit mit verschiedenen Teams.

Responsibilities

• Entwicklung und Durchführung von Schulungsprogrammen.
• Auswertung der Qualität des technischen Hotline-Services.
• Verfolgung der Ticketabwicklung und Definierung von Verbesserungsmaßnahmen.
• Identifikation von Schulungslücken und Initiieren gezielter Lernmaßnahmen.
• Erstellung von Schulungsmaterialien und FAQs.

Skills

Kommunikationsfähigkeiten

Koordinationsfähigkeiten

Detailgenauigkeit

Proaktive Einstellung

Education

Abschluss in Elektrotechnik, Erneuerbare Energien oder verwandtem Bereich

Job description

Your mission

Servus und hallo bei uns hier in Sungrow! We are so glad you stopped by - because we have something truly exciting to share with you. As our new Technical Training Specialist, you will be right at the heart of what makes our service teams tick: knowledge, empowerment, and continuous improvement. You will work on-site alongside our service distribution engineers, shaping the way our teams and partners understand and operate our cutting‑edge distribution products. Curious what this is all about? Let’s dive right in:

• You will take ownership of the day-to-day operation and ongoing development of our product training programs, while keeping our Competency Center facilities running smoothly and up to date.
• You will evaluate the quality of our technical hotline service, preparing weekly progress reports that keep the team sharp and informed.
• You will track ticket completion rates, spot patterns, and define clear improvement actions to keep our service delivery at its best.
• You will identify training gaps by analysing hotline and ticket data, turning insights into targeted learning initiatives.
• You will develop, coordinate, and follow up on comprehensive training plans covering our full Distribution product portfolio - from planning to execution.
• You will create and maintain a rich library of FAQs, tutorials, training materials, and process guidance that our engineers and partners can rely on every day.
• You will collaborate closely with service distribution technical teams and product experts, driving improvements in service quality and ticket handling efficiency together.

Your profile

Alright, alright - that sounded pretty exciting, didn’t it? Now, to truly thrive in this role and feel genuinely challenged and fulfilled over the long run, your ideal background should look a lot like this:

• You hold a degree (or are currently studying) in Electrical Engineering, Renewable Energy, or a related technical field - alternatively, a business-related degree with a strong technical component works great too.
• You have a solid understanding of distribution products and systems, or a genuine eagerness to build that knowledge quickly.
• You bring strong communication and coordination skills, and you feel comfortable working across different teams and functions.
• You are well-organised, detail-oriented, and able to juggle multiple tasks in a fast-moving environment without losing your cool.
• You have a proactive mindset - you take ownership, follow through, and are always looking for ways to make things better.
• You are open to occasional travel for on-site training support.
• Your English is at C1 level; fluent Chinese is a welcome plus.

Why us?

In our Technical Training team in Germany, you will find a place where your curiosity is celebrated and your growth is actively supported. You will have abundant opportunities to deepen your technical expertise, develop commercially relevant knowledge around service content and training, and even visit our major R&D facility in China. You will be part of a vibrant, multinational team with rich European and trans-European exchange - and you will be joining a company that is not just talking about the energy transition, but actively leading it as the world’s largest PV inverter manufacturer. Career advancement, innovation, and a team that has your back - that is what awaits you here.