Technical Training Specialist - Poland

Sungrow Europe; Warszawa; On-site; PLN 262,000 - 371,000; Full time

Job summary

Sungrow Europe is seeking a Technical Training Specialist to join our on-site team in Germany. You will own the daily operation and ongoing development of product training programs, ensuring our Competency Center facilities stay current and effective.

You will evaluate hotline quality, track tickets, and drive training initiatives across the Distribution product portfolio. Ideal candidates hold a technical degree (Electrical Engineering or Renewable Energy) or a technical/business mix, with

Qualifications

• Degree (or in study) in Electrical Engineering, Renewable Energy, or related technical field, or a business degree with technical component.
• Solid understanding of distribution products and systems, or strong willingness to learn.
• Strong communication and coordination skills across teams.
• Highly organised, detail-oriented, able to juggle multiple tasks in a fast-paced environment.
• Proactive mindset with ownership and continuous improvement focus.
• Willingness to travel for on-site training support.
• English at C1 level; knowledge of Chinese is a plus.

Responsibilities

• Own day-to-day operation and ongoing development of product training programs.
• Evaluate quality of technical hotline service and prepare weekly progress reports.
• Track ticket completion rates, identify patterns, and define improvement actions.
• Identify training gaps by analyzing hotline and ticket data for learning initiatives.
• Develop, coordinate, and follow up on comprehensive training plans for our Distribution product portfolio.
• Create and maintain a library of FAQs, tutorials, training materials, and process guidance.
• Collaborate with service distribution teams and product experts to improve service quality and ticket handling.

Skills

Electrical Engineering

Renewable energy

Technical degree

Distribution products

Communication skills

Coordination

Organised

Proactive mindset

Travel readiness

English C1

Chinese welcome

Education

Electrical Engineering degree

Renewable Energy degree

Business degree with technical component

Job description

Your mission

Servus und hallo bei uns hier in Sungrow! We are so glad you stopped by - because we have something truly exciting to share with you. As our new

• You will take ownership of the day-to-day operation and ongoing development of our product training programs, while keeping our Competency Center facilities running smoothly and up to date.
• You will evaluate the quality of our technical hotline service, preparing weekly progress reports that keep the team sharp and informed.
• You will track ticket completion rates, spot patterns, and define clear improvement actions to keep our service delivery at its best.
• You will identify training gaps by analysing hotline and ticket data, turning insights into targeted learning initiatives.
• You will develop, coordinate, and follow up on comprehensive training plans covering our full Distribution product portfolio - from planning to execution.
• You will create and maintain a rich library of FAQs, tutorials, training materials, and process guidance that our engineers and partners can rely on every day.
• You will collaborate closely with service distribution technical teams and product experts, driving improvements in service quality and ticket handling efficiency together.

Your mission

Servus und hallo bei uns hier in Sungrow! We are so glad you stopped by - because we have something truly exciting to share with you. As our new Technical Training Specialist, you will be right at the heart of what makes our service teams tick: knowledge, empowerment, and continuous improvement. You will work on-site alongside our service distribution engineers, shaping the way our teams and partners understand and operate our cutting-edge distribution products. Curious what this is all about? Let's dive right in:

• You will take ownership of the day-to-day operation and ongoing development of our product training programs, while keeping our Competency Center facilities running smoothly and up to date.
• You will evaluate the quality of our technical hotline service, preparing weekly progress reports that keep the team sharp and informed.
• You will track ticket completion rates, spot patterns, and define clear improvement actions to keep our service delivery at its best.
• You will identify training gaps by analysing hotline and ticket data, turning insights into targeted learning initiatives.
• You will develop, coordinate, and follow up on comprehensive training plans covering our full Distribution product portfolio - from planning to execution.
• You will create and maintain a rich library of FAQs, tutorials, training materials, and process guidance that our engineers and partners can rely on every day.
• You will collaborate closely with service distribution technical teams and product experts, driving improvements in service quality and ticket handling efficiency together.

Your profile

Role

Alright, alright - that sounded pretty exciting, didn't it? Now, to truly thrive in this role and feel genuinely challenged and fulfilled over the long run, your ideal background should look a lot like this:

• You hold a degree (or are currently studying) in Electrical Engineering, Renewable Energy, or a related technical field - alternatively, a business-related degree with a strong technical component works great too.
• You have a solid understanding of distribution products and systems, or a genuine eagerness to build that knowledge quickly.
• You bring strong communication and coordination skills, and you feel comfortable working across different teams and functions.
• You are well-organised, detail-oriented, and able to juggle multiple tasks in a fast-moving environment without losing your cool.
• You have a proactive mindset - you take ownership, follow through, and are always looking for ways to make things better.
• You are open to occasional travel for on-site training support.
• Your English is at C1 level; fluent Chinese is a welcome plus.

Why us?

In our Technical Training team in Germany, you will find a place where your curiosity is celebrated and your growth is actively supported. You will have abundant opportunities to deepen your technical expertise, develop commercially relevant knowledge around service content and training, and even visit our major R&D facility in China. You will be part of a vibrant, multinational team with rich European and trans-European exchange - and you will be joining a company that is not just talking about the energy transition, but actively leading it as the world's largest PV inverter manufacturer. Career advancement, innovation, and a team that has your back - that is what awaits you here.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!