Technical Support Specialist (Linux & Knowledge Base)

Umbrel; Poland; Remote; PLN 30,000 - 40,000; Full time

Job summary

A tech company in Poland is seeking a User Support Specialist to assist users across various online channels such as email, Discord, and forums. The ideal candidate should have excellent written communication skills, basic Linux skills, and a passion for helping users. Responsibilities include creating guides for common issues and working with engineers to resolve technical challenges. This role is essential for ensuring outstanding user experience and engagement.

Qualifications

• Great written communication skills are essential.
• Basic Linux technical skills such as using SSH and Terminal commands are required.
• Willingness to engage with users continuously is necessary.

Responsibilities

• Support users across email, Discord, website chat, forums, and social media.
• Create guides and knowledge bases for user queries.
• Collaborate with engineering teams to resolve technical issues.

Skills

Written communication skills

Basic Linux skills

User empathy

Job description

A tech company in Poland is seeking a User Support Specialist to assist users across various online channels such as email, Discord, and forums. The ideal candidate should have excellent written communication skills, basic Linux skills, and a passion for helping users. Responsibilities include creating guides for common issues and working with engineers to resolve technical challenges. This role is essential for ensuring outstanding user experience and engagement.